Director, Online Business Operations

4 weeks ago


New York NY, United States NOORI Full time

Director of Member Experience and Operations, Luxury Travel Community (Confidential Client)
Kindly note: this job description is paraphrased. The full version will be shared upon candidate advancement.

Seeking:
A strategic operator and executor committed to auditing and elevating the global member experience, designing high-touch service offerings and ensuring every step of the member journey feels refined, seamless, and elevated. Remote in NYC or Boston. Compensation: $105,000 to $130,000.

What You'll Do:
Audit offerings, define, and implement improvements that strengthen the member journey.
Design and launch new services that enrich the premium experience.
Build workflows, playbooks, and global service standards.
Establish and track metrics tied to satisfaction and quality.
Optimize team workflow and cross-functional processes.
Partner across departments to align the member journey.
Lead partnerships, referrals, and ambassador programs.
Manage and mentor direct reports to elevate member services.
Ensure alignment across Marketing, Sales, and Member Experience.

Qualifications:
~7+ years scaling premium member services. Hospitality, luxury travel, or like experience is a plus.
~ Experience building or scaling service operations.
~ Strong project management, organizational, and outcomes-oriented skills.
~ High initiative and accountability; thrives independently.
~ Skilled with spreadsheets and data tracking - rooted in metrics and KPIs.
~ Strong communication, leadership, and executional abilities. Builder's mindset.


Huge thank you to everyone who applies and is interested. We will reach out directly with more information if it is a mutual fit.



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