Junior Network Engineer

2 days ago

Bellevue WA, King County, WA; Washington State, United States Smart IT Frame LLC Full-time
Networking Engineer

Location:
Fulltime We are seeking a highly skilled Networking Engineer to provide technical support and troubleshooting for enterprise cloud networking environments. The ideal candidate will be responsible for resolving complex networking issues, delivering exceptional customer support, collaborating with engineering teams, and contributing to continuous service improvements. This role requires strong technical expertise in cloud networking, excellent communication skills, and a customer-focused mindset. Provide technical support for cloud networking and infrastructure-related issues. Troubleshoot and resolve complex customer incidents within defined service levels. Own and manage customer issues from identification through resolution. Collaborate with engineering, operations, and cross-functional teams to resolve escalated cases. Develop technical expertise in networking and cloud technologies. Create and maintain knowledge articles, troubleshooting guides, and self-help resources. Participate in technical readiness and ongoing training programs. Drive service quality, customer satisfaction, and operational excellence. Identify process improvement opportunities and contribute to supportability initiatives. Experience troubleshooting large-scale network environments. Hands-on experience with network analysis tools such as: Network Monitor Layer 2 and Layer 3 networking Network Security Technologies Private, Public, and Hybrid Cloud environments Software Defined Networking (SDN) Windows and Linux operating systems Understanding of virtualization technologies and virtual machine administration. Experience with Hyper-V configuration and administration. Networking Content Delivery Networks (CDN) Hands-on experience with networking tools such as: Strong customer service and stakeholder management abilities. Passion for technology and customer success. Understanding of cloud-based versus on-premises environments. Customer Focus Cloud Networking Process Improvement