Product Policy Specialist

4 weeks ago

Apex, North Carolina, United States Clever Devices Full time
As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world.
The Product Specialist is a junior level position responsible for working closely with Product Managers, Product Engineers, Project Deployment and Strategic Account Managers to assist in growing/developing new business opportunities and the facilitation of the Agile Development Process for current and potential new projects. The Product Specialist is responsible for providing pre-sales services including system engineering, preliminary requirements/scope development, user interface mockups, technical product presentations, training, troubleshooting and technical account management.
Under the guidance of a Product Manager, functioning as the junior Product Owner and leading all aforementioned development and Scrum teams using created Agile Epics and Stories
Interface with Marketing, Sales, Engineering, Quality Assurance, Training, Project Management, and Systems Engineering as a customer advocate for features and functionality designed to enhance and strengthen existing and future product offering
Provides technical marketing support in the design and integration of customer application
Provides in-house product testing and evaluation
Provides on-site software/hardware installations and upgrades at client's facilities
Analyzes and correlates quantitative data to real event data
Prepares all materials to be needed at trade shows
Provide technical support to the sales force
Travels to customer facilities as needed to provide pre and post-sales support
Performs follow-up technical support of specific applications
Skills Required Some Engineering and/or junior product owner experience
Some experience launching and maintaining hardware and software technical products preferred
Working knowledge of both networking and application related protocol and technologie
Strong log file and basic SQL queries
Ability to travel on short notice to customer facilities at least 30% travel
Strong Computer skills including MS Office, Excel, PowerPoint, Outlook and ability to learn new software programs such as Axapta and Atlassian products
Bachelor's Degree in engineering or equivalent, computer engineering, computer science or electrical engineering preferred
The exact compensation offered will depend on several factors such as the candidate's experience, skills, training, education and/or physical location; In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered.

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