Maintenance Technician

Position Title: Maintenance Technician I Reports To: General Manager or Office Manager Status: Full-time, Regular position Category: HVAC Location Address: 1306 Fording Island Rd Suite 106, Bluffton, SC 29910 Why You Should Join the Service Experts Team? To be considered for an interview, please make sure your application is full in line with the job specs as found below. we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Service Experts Company Perks and Benefits for YOU ~ Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position) ~ Our Top Maintenance Technicians earn over $80,000 annually. Total Compensation is Hourly plus Spiffs/Commissions ***Depending on Center this could be more ~ 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays) ~No layoffs during "Slow Season" – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.Company-provided smart phone, tablet, uniform plan, and tool replacement program We'll make you better at what you do with our internal Training Academy Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions Company-paid employee Life Insurance with options for YOU and your Family Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work Legal advice, pet insurance, and health advocacy programs Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager. Works under general supervision to perform maintenance calls Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks Completes routine maintenance and equipment cleaning as needed or required Responsible for delivery and removal of parts and equipment needed to complete service work Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories Using hand-held device records all required information on customer call. If necessary, collects payment from customers. Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Follows standard procedures and process, ensures that the company vehicle is properly stocked Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) Operates devises or equipment as prescribed by company program(s) or procedure(s) Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately High school diploma or GED with additional training and 0 to 2 years' experience in HVAC with technical training certification preferred Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories Proficient mechanical aptitude and the ability to operate all necessary tools and equipment Proficient and able to operate all necessary tools and equipment to perform various service projects Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Available to work flexible hours and on-call shifts as needed Experience performing basic maintenance work on HVAC equipment and related accessories is desirable Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas