Product Support Analyst
2 weeks ago
Position Overview: The primary responsibilities of the Product Support team members revolve around serving as the main providers of solutions for customers' issues/questions. This includes initial case triage; assessing and confirming priority of cases, resolving cases that can be handled, and escalating cases that require attention by another team. Their responsibilities also include collecting, documenting, and analyzing detailed information from T2 customers regarding issues/questions on T2's solutions; then determining the appropriate resolution to customers' respective needs. As part of providing service to our customers, Product Support professionals are also responsible for delivery on various projects; including those related to A) customer communications, B) customer training, C) creation and editing of documented content for staff and customers. Essential Responsibilities: Provide responsive and high-quality support to our customers for all our products; Manage resolution of technical issues for all T2 customers, and record all communication and activity in providing the resolution for the customer on a timely basis; Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments; Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues quickly. This includes taking ownership of the data entered into the help desk system updating both customers and appropriate internal employees of the status of all issues on a timely basis; Collaborate extensively with internal team members to resolve client issues; Provide rotational technical support coverage to T2 customers during the working week and on Canadian/US holidays as necessary, as well as participating in an on call evening and weekend rotation. Qualifications: 2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience; Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office); Experience and/or knowledge of the parking industry are a plus. T2 Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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Product Support Analyst
3 weeks ago
Indianapolis, IN, United States T2 Systems Full timePosition Overview: Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. The primary responsibilities of the Product Support team members revolve around serving as the main providers of solutions for customers' issues/questions. This includes initial case triage;...
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Product Support Analyst
2 weeks ago
Indianapolis, IN, United States T2 Systems Full timePosition Overview: The primary responsibilities of the Product Support team members revolve around serving as the main providers of solutions for customers' issues/questions. This includes initial case triage; assessing and confirming priority of cases, resolving cases that can be handled, and escalating cases that require attention by another team. Their...
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Product Analyst
1 week ago
Indianapolis, IN, United States Jobot Full timeMarket Analysis, Competitor Tracking & Strategic Product Development Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. This Jobot Job is hosted by: Kellie Hatcher Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $60,000 - $70,000 per year A...
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Travel Support Analyst
1 week ago
Indianapolis, IN, United States Acro Service Corp Full timeJob Title: Helpdesk Analyst Duration: 12 months contract Location: Indianapolis IN, 46204- HYBRID Max Pay Rate:$23.35/Hour Max (On W2 terms, without any benefits) Job Description : The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as...
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Product Support Analyst
2 weeks ago
Indianapolis, United States Parking Network B.V. Full timeProduct Support Analyst (Indianapolis, US) T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years of experience in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high?performance,...
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System Support Analyst
1 week ago
Indianapolis, IN, United States Net2Source (N2S) Full timeJob Title: System Support Analyst Location: Indianapolis, IN 46225(Hybrid) Duration: 12+ Months Contract Pay Range: $35- $43/hr on W2 (Max) Responsibilities: As a System Support Analyst within the Magnol.Ai team, you will be responsible for managing service operations that support digital health software and data systems. This includes monitoring and...
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System Support Analyst
6 days ago
Indianapolis, IN, United States Net2Source (N2S) Full timeJob Title: System Support Analyst Location: Indianapolis, IN 46225(Hybrid) Duration: 12+ Months Contract Pay Range: $35- $43/hr on W2 (Max) Responsibilities: As a System Support Analyst within the Magnol.Ai team, you will be responsible for managing service operations that support digital health software and data systems. This includes monitoring and...
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System Support Analyst
2 days ago
Indianapolis, IN, United States Net2Source (N2S) Full timeJob Title: System Support Analyst Location: Indianapolis, IN 46225(Hybrid) Duration: 12+ Months Contract Pay Range: $35- $43/hr on W2 (Max) Take the next step in your career now, scroll down to read the full role description and make your application. Responsibilities: As a System Support Analyst within the Magnol.Ai team, you will be responsible for...
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Product Support Analyst
3 weeks ago
Indianapolis, United States Parking Network B.V. Full timeProduct Support Analyst (Indianapolis, US) T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure...
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Product Support Analyst
3 weeks ago
Indianapolis, United States T2 Systems Full timePosition Overview:The primary responsibilities of the Product Support team members revolve around serving as the main providers of solutions for customers' issues/questions. This includes initial case triage; assessing and confirming priority of cases, resolving cases that can be handled, and escalating cases that require attention by another team. Their...
