Game Guide

5 days ago

Tampa FL, United States The Escape Game Full time

Seasonal Role
We are located in Midtown Tampa Copy & paste the link below to learn more about our company and the open position




Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day
Game Guides at The Escape Game will lead guests through our escape rooms - thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.


Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG's software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.
HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM
• Embodying our mission, vision, and values during every shift
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Ensuring operational excellence on shift by:
• Ensuring game components function properly
• Using setup sheets to accurately reset games
• Cleaning games and TEG's facility
• Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
• Restocking inventory
• Immediately and graciously resolving service failures
• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling,
bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• BENEFITS FOR FULL TIME TEAM MEMBERS

~Health Insurance
~ Dental insurance
~ Flexible spending account
~ Life insurance
~ Flexible schedule

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