Urban Outfitters Key Holder

Location
Please ensure you read the below overview and requirements for this employment opportunity completely.
This position is located at 1530 Olympic Blvd., Walnut Creek, California, 94596 United States
Role Summary
The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.
Role Responsibilities
Brand Experience

Acts as a brand representative reflective of company values
Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
Leadership + Team Management
Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
Visual + Business Operations
Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters' visual and display standards; ensures omni channel orders are processed timely and accurately
Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication + Relationships
Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.
Role Qualifications
Passion for UO brand
Leadership experience
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the organization
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more For additional information visit
#URBANNA
Pay Range
USD $18.70 - USD $18.70 /Hr.
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.