Manager - Admissions & Guest Experience

1 week ago

Muskegon MI, United States Michigan's Adventure Full time

The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live Entertainment and Season Pass Center.

Leadership and Team Management
Supervise and coach admissions staff to ensure high performance and guest satisfaction.
Provide training, performance reviews, and disciplinary actions as needed.
Hire entry level associates and supervision for area of responsibility to ensure locations are staffed appropriately for optimal efficiency and guest service. 
 
Financial Performance
Support cost control strategies and monitor financial performance.
 
Administrative and Communication Duties
Manage guest relations resulting from escalated admission and ticketing concerns by accommodating guests to resolve issues in a manner that withholds Six Flags’ values of guest service.
Create and manage the Admissions and Live Entertainment budgets, including both labor and operational supplies.
Manage office and call center.
Complete required administrative paperwork and documentation.
Coordinate the scheduling, timekeeping, and payroll for associates in the departments.
Bachelor's degree and/or equivalent work experience in an Amusement Park.
Ability to handle a flexible and demanding schedule, including nights, weekends, and holidays.
Although a portion of the job function will be carried out in an office environment, the position may require outdoor work in extreme weather conditions. This position requires walking and standing on concrete and asphalt for extended periods of time.
Must pass a background check & drug screen per company policy.

  • Manager - Admissions & Guest Experience

    1 week ago

    Muskegon, MI, United States Michigan's Adventure Full time

    Overview: Job Summary: The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths,...

  • Manager - Admissions & Guest Experience

    2 weeks ago

    Muskegon, MI, United States Michigan's Adventure Full time

    Overview: Job Summary: The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live...

  • Manager - Admissions & Guest Experience

    1 week ago

    Muskegon, MI, United States Michigan's Adventure Full time

    Overview: Job Summary: Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry...

  • Manager - Admissions & Guest Experience

    1 week ago

    Muskegon, United States Michigan's Adventure Full time

    Overview: Job Summary: The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live...

  • Manager - Admissions & Guest Experience

    2 weeks ago

    MUSKEGON, United States Michigan's Adventure Full time

    Overview:Job Summary: The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live...

  • Manager - Admissions & Guest Experience

    3 weeks ago

    Muskegon, United States Michigan's Adventure Full time

    Overview:Job Summary: The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live...

  • Manager - Admissions & Guest Experience

    2 weeks ago

    Muskegon, United States Michigan's Adventure Full time

    Overview:Job Summary:The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live...

  • Manager - Admissions & Guest Experience

    1 week ago

    MUSKEGON, United States Michigan's Adventure Full time

    Overview:Job Summary:The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live...

  • Manager - Admissions & Guest Experience

    1 week ago

    MUSKEGON, United States Michigan's Adventure Full time

    Overview:Job Summary:The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live...

  • Manager - Admissions & Guest Experience

    3 days ago

    Muskegon, United States Michigan's Adventure Full time

    Overview: Job Summary: The Manager of Park Admissions manages the daily operation of the Admissions Department, Guest Services, Live Entertainment and Costumed Character Appearances. Their goal is to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live...