HVAC Lead Installer

Position Title: Lead Installer (Residential/Light Commercial)  
Reports To: Field Supervisor or General Manager 
Status : Full-time, Regular position
Installation
we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.  Top Pay for Top Performers, including incentive and bonus opportunities ( depending on the position )
~ 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
~No layoffs during “Slow Season ” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
Company-provided smart phone , tablet , uniform plan , and tool replacement program
We’ll make you better at what you do with our internal Training Academy
Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
Company-paid employee Life Insurance with options for YOU and your Family
Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
Legal advice, pet insurance, and health advocacy programs
  Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing
Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager. 
Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home
Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. Performs start-ups on air conditioning and heating systems and other components 
Delivers excellent customer service and sustains high levels of customer satisfaction. 
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. 
Responsible for delivery and removal of equipment needed to complete the installation work 
Collects payment from customer 
Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image 
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities. 
Assists the Field Supervisor or General Manager with site supervision, planning, and estimating 
Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction 
Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately 
~ Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately 
~ Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
~ Operates devices or equipment as prescribed by company program(s) or procedure(s) 
~ Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately 
~ High school diploma or GED with additional training and 5 plus years’ experience in HVAC technical training certification required
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories 
Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories 
Proficient in the layout and installation requirements of duct work and duct fittings 
Advanced mechanical aptitude and the ability to operate all necessary tools and equipment 
Proficient and able to operate all necessary tools and equipment to perform various installation projects 
Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision 
Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
Ability to calculate heat gain and loss on buildings using approved methods 
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns 
Effective and efficient time-management and organizational skills 
Available to work flexible hours and on-call shifts as needed 
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas