Bilingual Customer Service Associate

6 days ago

Sioux Falls, South Dakota, United States The Goal Family of Companies Full time
At Goal Solutions we believe our employees are our greatest asset. We are an employee-focused company, committed to fostering a supportive and inclusive workplace where personal growth, work-life balance, and well-being are prioritized. We believe happy employees lead to happy customers, and we are looking for individuals who share our passion for delivering exceptional service while thriving in a positive environment.
If these values resonate with you, we encourage you to apply for one of our Bilingual Customer Service Representatives in Sioux Falls, SD.
Full Time Shifts: Monday-Friday 10:30am-7pm*
*Mon – Fri 10:30am-7pm qualifies for 10% shift differential on ALL hours
Part Time Shift: Monday-Friday 1-5pm
Bilingual Pay: additional $2/hour
Free snacks in the office
14 paid holidays every year
Medical, dental, and vision coverage
Life insurance, disability, and critical illness
Tuition reimbursement program
Community funds, wellness funds, and more
The Bilingual Customer Service Representative role encompasses key responsibilities which may include answering inbound calls, making outbound calls, responding to emails, and performing administrative projects. Inbound calls primarily consist of borrowers inquiring about the servicing of their consumer loan account. Administrative responsibilities primarily include procedural tasks such as recording and tracking documents, phone call or email follow-up and special fact gathering assignments as needed.
Perform responsibilities following standard operating procedures to meet or exceed documented service level goals
Make outbound calls to respond to customer voice mails, provide loan updates, and provide options or counseling to borrowers in need of repayment assistance
Perform administrative functions such as document tracking and recording, payment tracking and recording, legal tracking and reporting, and ad-hoc projects as needed
Adhere to policies and procedures
Complaint resolution that aligns with Goal's core values
Customer retention and relationship building
Documentation and data entry
Speak fluent English and Spanish (a fluency test will be administered)
2+ years call center customer service or retail customer service position
Proficiency in Microsoft Outlook, Word, and Excel
Ability to follow documented Best Practices and Standard Operating Procedures
Ability to prioritize, be organized, and manage time effectively to meet service level goals
Goal Solutions, LLC ("Goal" or the "Company") is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.
Directly or through its subsidiaries, GSS Data Services, Launch Servicing ("Launch") and Turnstile Capital Management ("TCM"), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.
Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named "Best Places to Work" by the San Diego Business Journal since 2015.
It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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