Regional Manager

The Regional Director is an experienced property management professional who provides hands-on leadership, management and direction to ensure customer partnerships are maintained and operated in accordance with Castle standards and established community objectives. The Regional Director works in partnership with the Board of Directors and/or the developer, the Property Manager and internal support staff to oversee and operate the community and assist in problem resolution.
Serve as primary liaison between Home Office, Property Managers, and Boards, maintaining open, professional communication.
Drive account retention and exceed budgeted contribution margin for each community.
Support business‑development efforts and help transition newly acquired associations.
Provide quarterly written performance reports on each site to the Business Unit Leader.

Team Management & Talent Pipeline
Conduct annual performance evaluations and create development plans.
Ensure on‑site teams meet or exceed community goals and Castle standards.

Implement Castle best‑practice SOPs, software training, and policy compliance at every site.
Ensure emergency plans—hurricane, fire, traffic, parking—are current and staff are trained.

Attend Annual, Budget, Board, and Special Meetings as needed; present financials and action plans.
Provide hands‑on support during turnovers and major projects.

Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.
Coaching and training abilities and understanding of Accounting principles are desired.
Intermediate to advanced command of computer hardware/software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to; Word, Excel, Power Point and Outlook.
English is required. Multiple language fluency is desirable.
Associates degree with concentration in Business, Real Estate and/or Hospitality preferred.
~4+ years of Community Association Management and/ or business experience with increasing levels of leadership and management responsibility.
~ Proficiency and working knowledge of Microsoft Office Applications, Property Management systems such as Jenark.


Bachelor’s degree with a concentration in Business, Real Estate and/or Hospitality.
Demonstrated experience conducting presentations in conjunction with Business Development and Sales.
Management of large teams and projects.
Emotional Intelligence
Implementation of plans with a clear link and support to overall business strategy

Speaking the language of the business
Models Castle behaviors internally within the organization, externally with customers and customers and within the community; Continuously improves theirs and their unit’s performance and fosters collaborative team environment.
~ Services meet the agreed needs of internal and external customers

Building Relationships
Cultivates strong business relationships built on trust and the focusing on the greater good of the whole
~ Efficiently leads all functional areas of their business unit and retains accounts

Managing Conflict
Financial literacy
Adept with financial statements, variance analysis, operates within budget and delivers against EBITDA goals; Internal Customers – Home Office Departments
Local Teams
Residents
This is a full-time position, and hours of work and days depend on the nature and location of the assignment. Ability to work extended hours and weekends. Travel
This position requires frequent travel, more than 50% travel to multiple on-site locations on an as-needed basis. Most travel is in the local area however overnight travel maybe required dependent on area of coverage.

Depending on the community, may regularly be required to walk/work outdoors to perform inspections, regular tours, or attend to other property needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
Visual ability correctable to 20/20.
Ability to quickly and easily navigate the property/building, as required to meet the job functions.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
Manual dexterity to input data into the computer with extensive use of fingers for typing and visual use of the computer monitor
In addition, management has the right to change any portion of this job description at any time and for any reason.