Service Desk Technician I/II/SR

An Unwavering Commitment At California Casualty, a career means more. In fact, doing more is what makes us us. Serving only firefighters, law enforcement, nurses and educators, we have developed a robust understanding of the unique challenges and risks these extraordinary individuals face. We strive to provide them with the peace of mind they deserve through adequate home and auto insurance protection. To deliver upon this unwavering commitment, it takes a team of caring and dedicated individuals that truly have a heart for the work these American Heroes do, holding together and strengthening our communities on a daily basis. If this is a mission that speaks to you, our Service Desk Technician I/II/SR opening just might be your chance to get more out of your career. Beyond our tight knit family-owned culture and longevity as a customer-first insurer, a career at California Casualty ensures you can leave work everyday knowing your efforts are making a direct impact on the financial security of those who deserve it most. From providing technical assistance and support to internal users, to ensuring the smooth operation of our computer systems, software, and hardware, your efforts will ensure California Casualty is there for community heroes in their time of need, just as they are there for us in ours Your Role Explained. Roles and responsibilities of this position include Service Desk Support: Diagnoses and resolves basic hardware and software issues. Troubleshoots low complexity network and connectivity problems. Assists users with account setup, password resets, and access-related issues. Utilizes remote support tools to assist users located offsite. Provides guidance on remote connectivity and virtual collaboration tools. Monitors system performance and report issues to the IT team. Ensures tickets are closed within specified timeframes per established service level agreements. Escalates complex problems to the appropriate IT teams when necessary. Hardware/Software Deployment: Assists with installing, configuring, and upgrading hardware and software as needed. Collaborates with other IT teams on the implementation of new technologies. Linux Administration: Administers Linux-based servers and troubleshoot Linux-related issues. Documentation: Maintains accurate and up-to-date documentation of support activities, solutions, and configurations. Training: Assists with facilitating training sessions for users on basic hardware and software usage. Other Duties as Required: Job may require fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes. What Were Looking For. To ensure success within this role, we are looking for a candidate with the following skillsets and experience Minimum Requirements High School Diploma or Equivalent 0 2 Years of Service Desk Experience Preferred Education, Experience, & Certifications Some Insurance Industry & Guidewire Applications Experience Bachelors Degree in Information Technology, Computer Science, or a Related Field IT Certifications (e.g. CompTIA A+, Microsoft Certified IT Professional) Depending upon education and experience, this position can be filled at either the Service Desk Technician I, Service Desk Technician II, or Service Desk Technician SR level. Ability to work in our Colorado Springs Service Center is highly preferable. The pay range for the Service Desk Technician I position is $25.55 - $37.05 per hour, $30.24 - $45.37 for the Service Desk Technician II position, and $35.92 - $53.91 for the Service Desk Technician SR position; however, base pay offered may vary depending on job-related knowledge, skills and experience. The company also offers a full range of medical, financial and other benefits, including eligibility for the companys performance sharing plan and paid time off such as holidays, vacation, sick and personal holidays. California Casualty is an Equal Opportunity Employer