TECH SUPPORT CUSTOMER SERVICE

Job Title: Service Technician I (1+ Years Experience)The following information provides an overview of the skills, qualities, and qualifications needed for this role. Reports To: General Manager/ Hiring Manager Location Name: FrasAir Service Experts Why You Should Join the Service Experts Team? we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT Service Experts Company Perks and Benefits for YOU Top Pay for Top Performers, including incentive and bonus opportunities, depending on the position ~ Up to $130,000 on average First Year Total Compensation" Total Compensation is Hourly plus Spiffs/Commissions***Depending on Center this could be more 20 paid days off within your first year of employment (vacation & national holidays) ~No layoffs during "Slow Season" – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round ~ Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs ~ Company-provided smart phone, tablet, uniform plan, and tool replacement program ~ We'll make you better at what you do with our internal Training Academy ~ Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions ~ Company-paid employee Life Insurance with options for YOU and your Family ~ Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work ~ Legal advice, pet insurance, and health advocacy programs Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing Works under minimal supervision to perform residential and/or light commercial service and maintenance calls Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks Completes routine maintenance and equipment cleaning as needed or required Responsible for delivery and removal of parts and equipment needed to complete service work Using hand-held device records all required information on customer call. Collects payment from customer. Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn Operates devises or equipment as prescribed by company program(s) or procedure(s) Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately High school diploma or GED with additional training and 1+ years' experience in HVAC with technical training certification required Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories Proficient mechanical aptitude and the ability to operate all necessary tools and equipment Proficient and able to operate all necessary tools and equipment to perform various service projects Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Effective and efficient time-management and organizational skills Valid driver's license with acceptable driving record Available to work flexible hours and on-call shifts as needed Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas