Client Service Manager

2 days ago

Wisconsin, United States Covenant HR Full time

Company Our client is a nationally recognized leader in the printing and visual communications industry, known for delivering high-quality, customized print and graphics solutions across retail, healthcare, and corporate sectors. They are a long-established, innovation-driven organization with a reputation for excellence in customer service and production quality. Job Title Client Service Manager Location MinneapolisSaint Paul area, Wisconsin, United States (In-office) Role Type Direct Hire Must Have Skills: Prior client services or customer service experience Prior specialty print experience Ability to manage change Strong leadership ability In-office requirement Responsibilities and Job Details: Serve as the primary liaison between clients, sales, and production teams to ensure projects meet specifications, budgets, and deadlines. Oversee and manage client relationships, maintaining high levels of satisfaction and identifying growth opportunities within existing accounts. Lead, mentor, and develop the customer service team to deliver exceptional service. Manage print projects from initiation through completion, ensuring on-time delivery and quality outcomes. Coordinate production schedules and facilitate effective communication across departments. Resolve client inquiries and issues promptly and professionally. Drive operational excellence and process improvement within the customer service function. Support strategic initiatives focused on client retention and account growth. Ensure compliance with company policies, safety standards, and quality benchmarks. Utilize Microsoft Office, Adobe Acrobat, and ePS/EFI Pace software for project management and documentation. Foster a collaborative and proactive environment that promotes client success and team performance. Contribute to business development efforts by identifying opportunities for expanded client engagement.

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