Support Officers

4 days ago

Phoenix AZ, Maricopa County, AZ; Arizona, United States Team Velocity Full-time
Website Support Specialist (L1) , you must possess superior problem‑solving and communication skills and have a working knowledge of web‑building software, basic HTML & CSS website coding principles and best practices. You have experience working in a support role related to websites and web interfaces. Collaborating closely with the Customer Success, OEM and Development teams and vendor partners, you ensure timely resolutions to website‑related requests. You are service‑oriented, curious, flexible, enjoy investigating, analyzing, and solving problems and can work independently as well as in collaboration with other team members. Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results. You will develop and maintain a strong understanding of the automotive industry, company culture, products, services, and integrated marketing strategies. Knowledge of Salesforce, Jira, and automotive inventory management is a plus. This is an entry level, full‑time, salaried position, located onsite in our Phoenix, AZ office. Attain working knowledge of Team Velocity’s products, processes, integrated strategies and our proprietary technology platform, Apollo® Prioritize and resolve website support‑related requests in a timely and accurate manner via email, phone, and web submission Assist Onboarding, OEM and Customer Success teams with maintenance of website content and inventory management as needed Analyze, document and report product malfunctions and technical issues via company tracking systems; Be a student of the industry Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies Collaborate with cross‑functional teams including account managers, vendors, developers, and content creators to resolve complex issues 1+ years of relevant experience in Customer Support or similar role ~ Understanding of HTML, CSS, web‑building software, and content management systems ~ Ability to quickly learn new software programs and systems ~ Strong customer‑facing communication and interpersonal skills ~ This entry level position offers an annual starting salary of $45,000, commensurate with experience. Participation in company benefit offerings includes medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more. #