Account Director, Retail

OpenAI's mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. As an Account Director focused on Retail, you will own executive-level relationships with leading retail organizations, including global brands, ecommerce platforms, and consumer goods companies. You'll help these companies safely and effectively deploy OpenAI's technology to transform customer experience, optimize supply chains, enhance merchandising strategies, and personalize consumer engagement.
This role blends market literacy, technical depth, business acumen, and relationship-driven enterprise sales. You will collaborate closely with researchers, engineers, and retail-focused solution strategists to design secure, compliant, and high-impact AI deployments.
We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees. Manage a focused portfolio of retail accounts, developing and executing on long-term strategic account plans
* Lead complex, multistakeholder sales cycles spanning merchandising, operations, marketing, and commercial functions
* Partner with solutions and research engineering to design pilots that demonstrate measurable business and customer impact
* Own a revenue and consumption target; manage forecasts and pipeline reporting
* Monitor industry and regulatory trends (e.g., FTC, consumer protection, etc.) to guide customer and product strategy
* Partner crossfunctionally with marketing, partnerships, and communications to build the Retail gotomarket motion
14+ years selling complex enterprise software or platformasaservice solutions
* 4+ years selling to retail or consumer goods customers
* Experience managing Csuite relationships across merchandising, IT, marketing, and commercial teams
* Strong understanding of retail and consumer goods workflows (e.g., inventory management, customer analytics, ecommerce operations, marketing campaigns)
* Familiarity with data privacy, compliance (PCI DSS, GDPR), and security considerations in retail
* Demonstrated ability to design and execute complex deal and partnership strategies
Are a builder who enjoys designing scalable systems and repeatable sales motions from the ground up
* Are a strategist who anticipates industry shifts and guides enterprise customers through them
* Are energized by ambiguity and motivated to create structure and clarity across complex, crossfunctional engagements
OpenAI is an AI research and deployment company dedicated to ensuring that generalpurpose artificial intelligence benefits all of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI's affirmative action and equal employment opportunity policy statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for USbased candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and nonpublic information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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