Desktop Governance Analyst

Desktop Governance & Compliance Analyst Location: Remote/hybrid at Vienna, VA
The Desktop Governance & Compliance department is dedicated to ensuring operational efficiency, stability, and security across a diverse end-user computing environment. We are seeking a highly skilled and motivated Analyst to provide comprehensive operational support, including desktop application management and reporting, audit and risk compliance, patch management, identification and remediation of unauthorized software, governance of new software deployments, and application rationalization to optimize the software portfolio.

Perform audit and risk management, monitor and support removal of unauthorized/restricted software, enforce desktop standards and policies, and ensure compliance with client's Information Security and Enterprise Technology Service standards and best practices.
• Perform comprehensive patch management, including patch testing, pilot research, deployment monitoring, and stakeholder communication.
• Support requests for new and upgraded desktop and virtual software, perform business and technical evaluations, and validate against asset inventory, technology, and regulatory standards. Collaborate with other governing bodies for consistent application of policies and standards.
• Drive application rationalization efforts to optimize the software portfolio and reduce redundancy.
• Compile, review, and prepare data to analyze key performance indicators, services, and operations.
• Conduct benchmarking and trend analysis to drive continuous improvement, establish preventative processes, and elevate service performance. Prepare summaries and present findings using Microsoft PowerPoint, Power BI, and similar tools.
• Participate in project and process improvement efforts, including sprint planning, developing road maps and project plans, and managing project deliverables.
• Collaborate with cross-functional teams to gather and refine user stories and define and document acceptance criteria; Bachelor’s degree in Business Administration, Information Technology, Risk Management, or related field, or the equivalent combination of education, training, and experience.
• 3+ years of IT work experience in a governance, risk, and compliance management capacity
• Strong knowledge of desktop application management, asset management, Windows 11, and MECM (Microsoft Endpoint Configuration Manager).
• Strong knowledge of ServiceNow, MyIT, MECM, MacOS, Windows, and Citrix applications.
• Experience with patch management processes, including testing and deployment.
• Strong planning and time management skills with the ability to prioritize and execute.
• Experience in leading projects, meeting facilitation, process improvement, Systems Development Life Cycle, and agile methodologies
• Experience in supporting and facilitating audits, including progress tracking, status reporting, and the collection of artifacts.
• Proficiency in data analysis and reporting tools (e.g., Power BI, Excel) to support KPI tracking and trend analysis.
• Familiarity with application rationalization and software governance practices.
• PMP or similar project management certification.
• Experience with ITAM and SCCM/MECM data management.

S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.