Savers / Value Village Careers - Assistant Store Manager
1 week ago
We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.Our brands are Savers (in the U.To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
* With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
Comprehensive onboarding and training from day one.
Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Bundled health plans such as medical, Rx, dental and vision.
* Programs to stop smoking, diabetes management coaching, and on demand care options.
* A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
* A range of mental health services to assist you in managing daily life.
Accountable for the overall management and direction of the processes associated with the day-to-day functions of the sales floor and the Community Donation Center. Upholds company standards throughout all customer and donor areas of the store (inside and outside), remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate, and friendly service at cash registers, self-checkouts, on the retail floor, and at point of donation. Manages multiple teams led by Retail Supervisors and a CDC Supervisor. Reports to the Store Manager.
Store Performance
* Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
* Understands company objectives, local market potential and can analyze and act on key metrics, observations, and information.
* Inspects sales floor for shop-ability, merchandising standards, and ensures a positive customer/donor experience at all points of interaction.
* Leads, directs, and supervises the work of supervisor(s), retail sales floor, and CDC team members.
* Plans staffing needs and coordinates recruitment, selection, and training.
* Addresses complaints and solves issues.
* Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work.
* Role models and maintains a respectful, values driven workplace that adheres to all Savers' Policies and Procedures.
* In the absence of the Store Manager, fulfills their responsibilities and oversees the entire store as acting Store Manager.
Retail and CDC Operations
* Schedules supervisors and team members for cash register, self-checkout, salesfloor, and CDC to meet customer/donor demand.
* Continuously assesses the sales floor and donor areas, and directs team member activity, to ensure that standards are met. Monitors sales, items sold and operations labor hours regularly throughout each shift to ensure efficiency targets are met and determine the need to increase, decrease or reassign staffing.
* Accountable for determining appropriate space-to-sales for departments and categories using the CatMax tool and adjusting linear footage accordingly, in conjunction with the Store Manager, to maximize sales.
* Receives and responds to customer questions, requests, and complaints.
* Processes exchanges, special customer needs, and team member purchases as needed.
* Delivers a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer service expectations.
* Implements the set-up of sales and marketing promotions and programs.
Production (Note: Production responsibilities in absence of the Store Manager only)
* Oversees the store processes for the efficient movement of merchandise to the CPC (rag offs, Soft OSD, Book OSD, Soft Reroutes and Green Tag recycling (books, shoes, toys, and housewares)) and the receiving of merchandise from the CPC of priced soft goods, hard reroutes, priced books, priced jewelry, and empty crates. Also oversees the store processes for delivered hard goods.
* Regularly communicates with their Store Manager regarding any concerns with CPC supply or deliveries.
Safety, Loss Prevention, and Cash/Tender Control
* Maintains a safe work environment through education, consistent follow up, ensuring policies and procedures are in adherence, and supporting the Joint Health and Safety Committee (JHSC).
* Partners with Store Manager on safety issues and solutions. Reports via Interview Entry platform where appropriate.
* Protects company assets and information by ensuring their safe handling, security, and integrity.
* Manages cash and tender controls. Performs morning accounting and banking procedures as needed and ensures all supervisors are trained to execute this procedure to standard.
* Proactively promotes loss prevention awareness by upholding procedures and ensuring policies are in place.
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