Dual Event Manager

4 weeks ago

Kansas City MO, United States Cascade Hotel Kansas City - A Tribute Portfolio Hotel Full time

Location: Cascade Hotel - A Tribute Portfolio Hotel Target Comp Range: $55,000 – $68,000

About Cascade Hotel — A Tribute Portfolio Hotel

Nestled in the heart of Kansas City’s Country Club Plaza, Cascade Hotel blends
dedicated to creating authentic, memorable experiences for every guest and event
The Dual Event Manager is responsible for the seamless planning, coordination, and
Sales, Operations, and Service teams to ensure exceptional guest experiences across all
event phases. maintaining smooth operational transitions, and ensure every event leaves a lasting
Event Logistics & Operations

Plan, coordinate, and execute all event details from BEO review and site inspections to post-event wrap-up.
Maintain accurate event documentation and adhere to hotel policies and brand standards.
Collaborate with internal departments (Catering, A/V, Housekeeping, Engineering, F&B) to proactively address operational challenges.
Manage group room blocks, cut-off dates, attrition clauses, and meeting spaces for assigned groups.
Conduct daily banquet floor walkthroughs to ensure quality standards and client satisfaction.
Forecast event revenue and track performance against goals.

Exceptional Customer Service
Serve as the primary on-site contact for clients throughout the event lifecycle.
Lead pre- and post-event meetings and solicit feedback to ensure client satisfaction.
Review final bills with clients and ensure accuracy in billing adjustments.

Develop relationships with third-party vendors to secure competitive pricing and service agreements.
Support Sales with site visits, proposal development, and contract addendums for events.
Provide accurate forecasts for room nights and event revenue.
Generate creative packages and ideas to drive repeat business and upselling ancillary services.

Lead formal pre- and post-event meetings for groups of various sizes.
Mentor and train Convention Services and banquet staff on best practices, safety, and hotel protocols.
Conduct performance observations, review guest feedback, and partner with HR on corrective action plans when necessary.

Stay informed on event management trends and technology.
Implement process improvements to enhance efficiency, service levels, and event revenue.
High school diploma or GED with 2 years of experience in event management, F&B, sales, or related fields.
Associate’s degree in hospitality, Business, or related field with 1–2 years’ experience; or Bachelor’s degree with 2–3 years’ experience.
Senior Event Manager Track: Bachelor’s degree with 3–6 years managing complex conventions/events.

Expertise with Marriott systems (CI/TY, LightSpeed, Power of M) and multi-property account management.

o Health, Dental, and Vision Insurance

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