Head of Client Support Services

1 week ago

Newark NJ, United States Morgan Latif | B Corp Full time

Morgan Latif is a specialist leadership search & development consultancy. We help our clients across the Medical & Dental Technology, Packaging, Consumer, E-mobility, and Industrial Technology sectors to deliver on their transformation and diversity goals. Our mission is to combine traditional recruitment and coaching methods with new technology, to provide a tailored and innovative solution to our clients and candidates .
Senior Service Leadership Role - Driving Growth and Efficiency Across the Americas

We are seeking an experienced and dynamic Regional Services Director to join a leading global organization in the industrial automation sector in the Greater Newark Area. This is a critical opportunity for a results-driven leader to spearhead a major transformation of the services operations across the Americas , with a focus on key markets in the USA, Mexico, and Brazil. If you thrive on building strong customer relationships, managing high-cost, high-complexity machinery, and are passionate about achieving clear, impactful KPIs, this could be the perfect next step for your career.

Financial Growth: Drive a 6% year-over-year revenue increase by improving customer satisfaction and retention.
Market Expansion: Play a key role in the strategic scaling of our business in Mexico, aiming to double the local headcount.
Customer Relationships: Take ownership of complex and volatile customer situations, ensuring swift and effective resolution to build lasting loyalty.

Develop and implement service strategies that address cultural and linguistic nuances across the region.
Lead, mentor, and empower a service team to excel in their roles and deliver exceptional support.
Partner with sales, technical, and other internal teams to ensure a seamless and supportive customer experience.

Communication Skills: Able to communicate effectively across cultural and language barriers. Fluency in Spanish is advantageous but not mandatory.
Relevant Experience: Proven experience in a senior customer-facing role within the industrial automation sector or a similar field involving high-cost, high-complexity machinery.
Demonstrated success in managing complex escalations and achieving measurable business results.

If you are a driven and empathetic leader ready to make a significant impact on an international scale, we encourage you to apply. We look forward to receiving your application

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