Senior Network Engineer

Retail Success is looking for a Senior Network Engineer (hybrid) to join our Overland Park, Kansas team. This position is responsible for supporting our software-as-a-service products by maintaining and improving the organization’s on-premises and hybrid infrastructure . This role focuses on the full lifecycle of infrastructure work—including planning, deployment, monitoring, and maintenance —while ensuring systems are reliable, secure, and aligned with business needs. This role will assist with providing onsite help desk support and facilities-related tasks for the Kansas office. The position requires strong technical expertise, effective communication with cross-functional teams, and a commitment to continuous process improvement and adoption of best practices. Retail Success is a business-to-business FinTech company based in Overland Park, Kansas. From marketing and loyalty, to eCommerce and payments, our software solutions give retailers the power to connect and sell to the world. Our robust solutions include Wayroo, National Merchant Alliance, and Freedom Software. Why is this a great opportunity for you? Annual salary based on education and experience. In addition to fun employee events, we offer comprehensive health, dental, vision, disability, life insurance, 401(k), and flexible Paid Time Off. A role that enables innovation and influence by driving process improvements, adopting emerging technologies, and partnering with leadership. Qualifications: Bachelor’s degree in related field preferred; or equivalent combination of education and experience required. Minimum 5-7 years experience in infrastructure engineering, systems administration, networking, or similar technical roles.; Proven track record of delivering high-quality infrastructure solutions on time, with verifiable results required. Strong understanding of IT best practices required. Experience with mixed OS environments (Windows, macOS, and Linux) and hybrid infrastructure environments (on-premise and hosted) required. Experience migrating systems to the cloud and/or Cloud Network VPC and Security Groups knowledge preferred. This is a W-2 position. Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization. Work Location: This position works a hybrid schedule (3 days in office/2 days work from home) in our Overland Park, Kansas office. Candidates must reside in the Kansas City metropolitan area or be willing to relocate without assistance. Responsibilities: Infrastructure & Systems Support Participate in planning, designing, deploying, and maintaining on-premises infrastructure. Support hybrid environments, including Windows, macOS, Linux, and hosted systems. Implement and follow IT best practices for security, reliability, system performance, and operational consistency. Maintain and monitor servers, virtualization platforms, storage systems, backups, and disaster recovery processes. Troubleshoot complex system issues and implement long-term solutions. Stay current with emerging technologies and evaluate opportunities for enhancement. Networking Configure, support, and troubleshoot LAN/WAN environments, firewalls, VPN solutions, wireless networks, VLANs, and routing. Maintain secure and reliable connectivity for onsite and remote employees. Work with vendors and service providers to resolve escalated network or telecommunications issues. Cross-Functional Collaboration & Communication Collaborate with engineering, security, and other teams to define technical requirements and deliver reliable solutions. Clearly communicate technical information to non-technical staff when troubleshooting or implementing solutions. Provide updates on system status, risks, or issues when needed. Process Improvement Identify and recommend improvements to tools, processes, and infrastructure workflows. Assist in implementing continuous improvement practices. Help identify and eliminate inefficiencies or bottlenecks in IT processes. Onsite Support (Kansas Office) Serve as the onsite support resource for Kansas-based employees and visiting staff. Support hardware troubleshooting, device setup, application issues, user onboarding/offboarding, and break/fix needs. Maintain and support office technology, including conference room equipment, printers, and network hardware. Assist with facilities-related tasks such as access badge setup, maintenance requests, office equipment, and workstation setups. Provide setup, maintenance, and troubleshooting for onsite audio/visual equipment, and conference room technology to ensure smooth onsite and remote collaboration. Retail Success, LLC is committed to the principles of Equal Employment Opportunity. We believe our continued success depends on the full and effective utilization of qualified persons without regard to race, color, creed, religion, national origin, sex, age, disability, veteran or any other classifications protected by applicable laws.