Quantum Fiber Specialist

5 days ago

Denver CO, United States Pinnacle Partners Management Full time

We see Quantum Fiber as more than cables and modems; it's what connects Denver's communities. Pinnacle Partners Management, a marketing firm with heart, is looking for a Quantum Fiber Specialist who wants to make a difference. The Quantum Fiber Specialist will be the frontline hero for Lumen, ensuring every customer feels heard, helped, and happy.
As a Quantum Fiber Specialist, you’ll help customers fall in love with their Quantum Fiber connection. The Quantum Fiber Specialist will be there every step—from installation guidance to solving mysterious slowdowns—with a helpful tone and real solutions that stick.
Key Responsibilities of the Quantum Fiber Specialist

Handle customer inquiries, resolve service issues, and guide users on Lumen Quantum Fiber solutions.
Explain Quantum Fiber features, verify eligibility, and coordinate seamless account setup through Lumen systems.
Diagnose service challenges, escalate complex cases to technical teams, and ensure reliable fiber performance.
Document interactions, service milestones, and feedback in CRM systems to strengthen retention, compliance, and reporting accuracy.
Partner with operations, sales, and technical support teams to uphold Lumen’s Quantum Fiber standards.

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