Service Manager
3 weeks ago
Role Overview The Service Manager ensures the delivery of high-quality, reliable customer support operations. This role oversees daily service performance, ensures SLA adherence, and drives continuous improvement through root cause elimination, process optimization, and operational excellence . Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Key Responsibilities Oversee daily support operations, ensuring service levels and customer expectations are consistently met. Monitor KPIs such as response time, resolution time, backlog, and CSAT; act on trends and exceptions. Develop, document, and enforce standard operating procedures (SOPs) and escalation paths. Partner with the Project Manager to implement process improvements and automation initiatives. Collaborate with the Account Managers to address customer feedback and strengthen service performance. Coach and develop team leads and senior support staff to improve productivity and service quality. Conduct service reviews and performance reporting for leadership and key customers. Qualifications Bachelor’s degree or equivalent experience. 5+ years of experience in customer support/service delivery, including 2+ years in a leadership capacity. Strong grasp of service management frameworks (ITIL, Lean, etc.). Proven track record in driving process improvement and operational excellence. Excellent analytical, coaching, and communication skills. Proficiency with service management tools (Zendesk, ServiceNow, or equivalent).
-
Service Manager
3 weeks ago
Atlanta, GA, United States Hai Robotics Full timeRole Overview The Service Manager ensures the delivery of high-quality, reliable customer support operations. This role oversees daily service performance, ensures SLA adherence, and drives continuous improvement through root cause elimination, process optimization, and operational excellence. Key Responsibilities Oversee daily support operations, ensuring...
-
Service Manager
2 weeks ago
Atlanta, GA, United States HAI ROBOTICS Full timeRole Overview The Service Manager ensures the delivery of high-quality, reliable customer support operations. This role oversees daily service performance, ensures SLA adherence, and drives continuous improvement through root cause elimination, process optimization, and operational excellence . Not sure what skills you will need for this opportunity Simply...
-
Head of Service Management
6 days ago
Atlanta, GA, United States HAI ROBOTICS Full timeThe Service Manager ensures the delivery of high-quality, reliable customer support operations. This role oversees daily service performance, ensures SLA adherence, and drives continuous improvement through root cause elimination, process optimization, and operational excellence. Oversee daily support operations, ensuring service levels and customer...
-
Service Delivery Manager
1 week ago
Atlanta, GA, United States Proda Technology Full timeProda Technology is a dynamic and fast-growing Managed IT and Security Services Provider headquartered in Atlanta, GA. For over 14 years, we’ve partnered with organizations to deliver strategic technology solutions that create lasting impact. We’re proud to be recognized as a 2025 Top 25 Small Business for the fourth consecutive year and the 2022...
-
Service Delivery Manager
9 hours ago
Atlanta, GA, United States Proda Technology Full timeProda Technology is a dynamic and fast-growing Managed IT and Security Services Provider headquartered in Atlanta, GA. For over 14 years, we've partnered with organizations to deliver strategic technology solutions that create lasting impact. We're proud to be recognized as a 2025 Top 25 Small Business for the fourth consecutive year and the 2022 Woman-Owned...
-
Service Manager
1 week ago
Atlanta, GA, United States Hai Robotics Full timeRole Overview The Service Manager ensures the delivery of high-quality, reliable customer support operations. This role oversees daily service performance, ensures SLA adherence, and drives continuous improvement through root cause elimination, process optimization, and operational excellence . Key Responsibilities Oversee daily support operations, ensuring...
-
Head of Service Management
13 hours ago
Atlanta, GA, United States Roofing Talent America (RTA) Full timeService Manager – Commercial Roofing Atlanta, GA $85K - $110K + Bonus You’ll join an established service department, with a dedicated team of professionals all ready to help you make an impact from day 1! This is a company that promotes from within, you could be the next Service Director! Medical, Dental & Vision ~ Life & Disability Insurance...
-
Plumbing Service Manager
4 days ago
Atlanta, GA, United States Right Fit Advisors Full timeAbout the Company Our client is a trusted name in plumbing, drain cleaning, and home services, backed by over 55 years of combined experience. They take pride in integrity, quality workmanship, and honest pricing. Their growing team serves residential and commercial clients across the metro area, delivering reliable 24/7 service with a focus on long-term...
-
Support Service Delivery Manager
6 hours ago
Atlanta, GA, United States Proda Technology Full timeProda Technology is a dynamic and fast-growing Managed IT and Security Services Provider headquartered in Atlanta, GA. We’re proud to be recognized as a 2025 Top 25 Small Business for the fourth consecutive year and the 2022 Woman-Owned Business of the Year by the Cobb Chamber of Commerce. Our Vision is to drive client success through strategic technology...
-
Manager - IT Operations Service and Support
9 hours ago
Atlanta, GA, United States Unifi Full timeWe're seeking a Manager of IT Operations Service and Support to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization. Key Responsibilities: Lead IT service...
