Director of Chain Solutions

Carpigiani is seeking a dedicated and experienced Director of Chain Solutions. The candidate for this position must be goal oriented and have the ability to competently manage multiple tasks in a continuously changing environment with minimal supervision. A solid working relationship with (and the respect of) our customers and internal team members is essential. This role is responsible for both acquiring new accounts and managing existing relationships to ensure long-term success. The ideal candidate is a results-driven sales leader with deep knowledge of the foodservice equipment industry, culinary or food science experience, and a proven ability to deliver growth through strategic account planning and execution. The Director of Chain Solutions will lead the development, management, and growth of strategic foodservice chain accounts (100+ locations).
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Strategic Account Leadership
Serve as the primary relationship owner for both new and existing foodservice chain accounts.
Ensure alignment with customer priorities and their long-term business objectives.
Identify and mitigate risks associated with account operations and service delivery.
Achieve sales targets through effective customer engagement, forecasting, and cross-functional collaboration.
~ Define and monitor key performance indicators (KPIs) for account growth, retention, and customer satisfaction. Regularly report performance metrics to leadership.
~ Contribute to annual budgeting and forecasting processes for the Sales department, ensuring alignment with revenue goals and cost management strategies

Stay current on foodservice industry trends, competitive landscape, and customer dynamics.
Utilize CRM and analytics platforms to manage account pipelines, track engagement, and identify
Strong relationship-building skills with senior-level customer contacts.
~ Highly organized with strong time-management and prioritization skills.
~ Comfortable managing multiple tasks with minimal supervision.
~ Ability to travel a minimum of 50%, but up to 75%, dependent on business needs.
~ Experience presenting equipment, operations, and procurement teams.
~ Strong command of Microsoft Office Suite, with emphasis on Excel for business analytics and reporting.


Bachelor’s degree in business, marketing, or related field; culinary or food science experience preferred.
~10+ years of experience in the foodservice equipment industry, with at least 5 years’ experience working with foodservice chain accounts.


Full Time, Exempt
Travel Required: 50-75%

Employee group term life insurance and AD&D
~ Short -term and long-term disability
~ Employee assistance program
~ Financial wellness services
~ Travel assistance
~ Annual discretionary 401k bonus
~10 paid holidays
~ Annual PPE reimbursement program

 
Medical insurance (PPO and HDHP with HSA)
~ Dental insurance
~ Medical and dependent care flexible spending accounts
~ Additional voluntary life insurance and AD&D, including dependent coverage
~ Group legal coverage and identity theft protection
~Incorporated in 1946, Carpigiani quickly established itself as the market leader in the production of machines for gourmet gelato, better known as Italian-style ice cream. Since 1989, Carpigiani has been part of the Milan-based Ali Group, one of the world's largest manufacturers and suppliers of equipment for the foodservice industry. Today Carpigiani is the global leader in the production of equipment for fresh ice cream, pastry and much more. Over the years the company has also continued to consolidate its position as the leading manufacturer of equipment for soft serve, frozen yogurt, shakes, slush, and whipped cream. Carpigiani is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.