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Deduction Specialist
2 months ago
Mission
This role is to obtain supporting documentation to research and resolve customer deductions and chargebacks for respective customer base.
Objectives
- Obtain supporting documentation to research and resolve outstanding customer deductions/chargebacks.
- Includes working closely with customer directly, sales, brokers, finance, customer service, or supply chain.
- Identify and properly assign reason codes to customer deductions for credit reporting and performance metrics.
- Provide proofs of delivery as necessary.
- Prepare chargeback notices/documentation for distribution to customer and/or credit specialist for collection. Integrates quality at the source thinking and activities in daily, individual, team and project work. (Applies to all job duties 100%)
- Utilizes quality/process tools and methodology in daily individual work
- Utilizes quality/process tools and methodology on teams
- Defines and documents individual processes within sphere of control
- Ensures that others are trained as back-ups on (processes) within the area/department
- Improves processes within sphere of control
- Identifies waste and rework and enacts plan to improve/solve
- Checks satisfaction of internal customers through use of quality tools and Customer/Supplier
Requirements
Education and Experience
- Two-year degree minimum
- 2+ years relevant work experience required
- Experience with SAP is a plus
- Strong written and verbal communication skills
- Excellent organizational skills
- Very detail-oriented
- Analytical skills preferred
- Accomplished user Microsoft Office (Excel & Word)
Behavioral Competencies
- Ensures Accountability - Holding self and others accountable to meet commitments
- Drive Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
- Instill Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Drive Results - Consistently achieving results, even under tough circumstances
- Consumer/Customer Focus - Building strong customer relationships and delivering on customer-centric solutions
- Critical Thinking - Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Being Resilient - Rebounding from setbacks and adversity when facing difficult situations
- Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
