Patient Service Representative

1 week ago

Wilmington NC United States Allergy Partners Full time
POSITION: Patient Services Representative

RESPONSIBLE TO: Practice Manager

JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling.

Responsibilities include, but are not limited to, the following:

Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary.
Screens visitors and responds to routine requests for information from patients and vendors.
Maintains office equipment and office supplies in the front office areas.
Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
Opens, date stamps, and delivers mail daily as assigned.
Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate.
Keeps the patient reception area neat and clean at all times throughout the day.
Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients.
Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate.
Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
Ensures proper posting of charges into the practice management system daily as assigned.
Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate.
Closes the office each day, according to protocol.
Determines uncollectible balances and refers such accounts to the Practice Manager.
Assists in other front office duties at the request of the Practice Manager.

Other

Facilitates any physician requests throughout the day.
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.
Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.
Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow.
Attends all regular staff meetings.
Performs all other tasks and projects assigned by the Practice Manager.
Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Typical Physical Demands
Position requires full range of body motion including manual and finger dexterity and eye-hand
coordination. Involves standing and walking. Employee will occasionally be asked to lift and
carry items weighing up to 30 pounds. Normal visual acuity and hearing are required.
Employee will work under stressful conditions, and be exposed to bodily fluids on a regular
basis.

Typical Working Condition
Work is performed in a reception area and involves frequent contact with patients. Work may
be stressful at times. The employee must be comfortable dealing with conflicts and asking
patients for money. Interaction with others is constant and interruptive. Contact involves
dealing with sick people.

EDUCATIONAL REQUIREMENTS:

High school diploma required.

QUALIFICATIONS AND EXPERIENCE:

Minimum of two years of experience in a medical office or customer service position.
Proven success asking for payment, making change, and balancing a cash drawer.
Working knowledge of basic managed care terminology and practices.
Familiarity with scheduling and rearranging appointments effectively.
Comfortable using email, word processing and interacting with Internet applications.
Working knowledge of practice management and electronic health record software. GE Centricity is a plus.
Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency.
Neat, professional appearance.
Strong written and verbal communication skills.
Bi-lingual is a plus, not required

  • Patient Service Coordinator

    2 hours ago

    United, United States Patient First Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Patient First. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our front office, providing exceptional patient care, and maintaining accurate records.Key ResponsibilitiesAssist patients...

  • Patient Service Representative

    1 week ago

    Wilmington, NC, United States Allergy Partners Full time

    POSITION: Patient Services RepresentativeRESPONSIBLE TO: Practice ManagerJOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to...

  • Patient Service Representative

    1 week ago

    Thomasville, NC, United States Triangle Visions Optometry Full time

    Join Triangle Visions as a Patient Service Representative in Thomasville, NC!Are you a great communicator with a passion for healthcare? Triangle Visions invites you to join our team as a Patient Service Representative.Why Work With Us?- Work-Life Balance: Enjoy a supportive Monday - Friday schedule.- Competitive Compensation: Monthly bonus plan and...

  • Patient Service Representative

    4 months ago

    Wilmington, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Patient Services Representative

    3 months ago

    Wilmington, United States Westside Family Healthcare Full time

    Job Type Full-timeDescriptionWESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES!JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The...

  • Bilingual Patient Service Representative

    2 weeks ago

    Wilmington, Delaware, United States PeopleShare Full time

    Bilingual Patient Service Representative Job DescriptionWe are seeking a highly skilled and bilingual Patient Service Representative to join our team at PeopleShare. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and their families, while also ensuring that all medical records and insurance...

  • Bilingual Patient Service Representative

    2 weeks ago

    Wilmington, Delaware, United States PeopleShare Full time

    Bilingual Patient Service Representative Job DescriptionWe are seeking a highly skilled and bilingual Patient Service Representative to join our team at PeopleShare. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and their families, while also ensuring that all medical records and insurance...

  • Bilingual Patient Service Representative

    2 weeks ago

    Wilmington, United States PeopleShare Full time

    Are you bilingual in Spanish and English, love talking to new people and providing high level customer service? Are you a natural born problem solver looking to start a new career as a Bilingual Patient Service Representative in an office setting  that TRULY trains new employees and offers UNLIMITED growth and career advancement? PeopleShare has the...

  • Patient Service Representative

    5 days ago

    Wilmington, North Carolina, United States Wilmington Health Full time

    Job Title: Patient RepresentativeAbout Wilmington HealthWilmington Health is a multi-specialty medical practice committed to providing high-quality care to our patients. We are seeking a Patient Representative to join our team and support our Business Office Eligibility Center.Job SummaryThe Patient Representative will provide front office support in...

  • Patient Service Representative

    1 week ago

    Wilmington, North Carolina, United States Wilmington Health Full time

    Job Title: Patient RepresentativeAbout Wilmington HealthWilmington Health is a multi-specialty medical practice committed to providing high-quality care to our patients. We are seeking a Patient Representative to join our team and support our Business Office Eligibility Center.Job SummaryThe Patient Representative will provide front office support in...

  • Patient Service Representative

    2 weeks ago

    Wilmington, North Carolina, United States Allergy Partners Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Allergy Partners. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key ResponsibilitiesRegister patients, answer phone calls, and prepare...

  • Patient Services Representative

    2 weeks ago

    Wilmington, North Carolina, United States UPMC Full time

    Job SummaryWe are seeking a Part-Time Patient Services Representative to support our office in Hanover. This role requires 24 hours of work per week, with no holidays or weekends. The position involves some travel to our York office.ResponsibilitiesProvide clear and understandable instructions to patients, ensuring they navigate the healthcare system...

  • Patient Services Representative

    3 months ago

    Wilmington, United States InStride Foot & Ankle Specialists Full time

    Job DescriptionJob DescriptionSalary: Patient Services Representative Job SummaryAssists with the front desk responsibilities of the podiatry practice. Essential Functions (May perform part or all of the following)Greets and registers patients.Verifies insurance and demographic information. Checks patients in and/or out and makes appointments as...

  • Phlebotomist Patient Services Representative

    2 days ago

    Wilmington, United States Global Technical Talent Full time

    Job Title: Phlebotomist Patient Services Representative (Wilmington, NC)Duration: 3 monthsWork Type: OnsiteLocation: Wilmington, NCJob DescriptionAs a Phlebotomist Patient Services Representative, you'll be the friendly face of our company, interacting with patients seeking vital health information. Your primary responsibilities include: Patient Interaction:...

  • Phlebotomist Patient Services Representative

    2 days ago

    Wilmington, United States Global Technical Talent Full time

    Job Title: Phlebotomist Patient Services Representative (Wilmington, NC)Duration: 3 monthsWork Type: OnsiteLocation: Wilmington, NCJob DescriptionAs a Phlebotomist Patient Services Representative, you'll be the friendly face of our company, interacting with patients seeking vital health information. Your primary responsibilities include: Patient Interaction:...

  • Patient Service Representative

    7 days ago

    Wilmington, North Carolina, United States ALLERGY PARTNERS Full time

    Job Summary:As a Patient Service Representative at Allergy Partners, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience from registration to payment. Your primary responsibilities will include registering patients, answering phone calls, preparing the office for the day, scheduling...

  • Patient Service Representative

    4 weeks ago

    Wilmington, North Carolina, United States Allergy Partners Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Allergy Partners. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, ensuring a smooth and efficient experience from check-in to check-out.Key...

  • Bilingual Patient Service Representative

    3 days ago

    Wilmington, Delaware, United States Addison Group Full time

    Bilingual Patient Service RepresentativeJoin a mission-driven community health organization as a Bilingual Patient Service Representative. In this role, you will work in a smaller clinic in Wilmington, handling front desk operations and supporting patient care.Key Responsibilities:Greet and check in patientsSchedule appointments and manage patient...

  • Phlebotomist Patient Services Representative

    6 days ago

    Wilmington, United States Global Technical Talent Full time

    Job Title: Phlebotomist Patient Services Representative (Wilmington, NC) Duration: 3 months Work Type: Onsite Location: Wilmington, NC Job Description As a Phlebotomist Patient Services Representative, you'll be the friendly face of our company, interacting with patients seeking vital health information. Your primary responsibilities include: Patient...

  • Phlebotomist Patient Services Representative

    5 days ago

    Wilmington, United States Global Technical Talent Full time

    Job Title: Phlebotomist Patient Services Representative (Wilmington, NC) Duration: 3 months Work Type: Onsite Location: Wilmington, NC Job Description As a Phlebotomist Patient Services Representative, you'll be the friendly face of our company, interacting with patients seeking vital health information. Your primary responsibilities include: Patient...