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Assistant Store Manager

1 month ago

Aloha OR United States Smart Foodservice Stores LLC Full time

The essential duties of the Assistant Store Manager Chef'Store are as follows:

  • Supervise and coach employees in providing efficient and friendly service at the registers and throughout the store.

  • Responsible for addressing personnel and performance issues, including coaching, verbal and written warnings.

  • Consults with Store Manager and HR on next steps leading to progressive discipline and termination, when needed.

  • Ensure compliance of personnel policies and procedures.

  • Understand the mechanics of the Annual Operating Plan (AOP) and how the operations translate into the monthly Profit and Loss (P&L).

  • Assist in the Annual Operating Plan (AOP) budgeting process. Responsible for achievement of budgeted sales and profits and, managing shrinkage with a heavy emphasis on front-end process.

  • Participate in the annual inventory process including preparation and execution of inventory guidelines.

  • Responsible for training front end employees and other employees on required programs.

  • Assist the Store Manager in ensuring that all staff comply with the Companies policies, procedures, store SOPs; ensure that the facility is well maintained and is a safe environment for staff and customers.

  • Responsible for interviewing, hiring, orienting and training assigned employee group(s).

  • Provide floor employees with day-to-day direction to include schedules, outlining of store goals and sales and shrinkage targets, and the subsequent results and achievement of goals while performing the Manager-on-duty functions.

  • Plan in-store demonstrations including preparation and set-up of the demo cart/display, distribution of samples of product as per the merchandising program and insures that demonstrations utilize strong suggestive selling techniques.

  • Assist in overseeing the receiving of product, return of damaged or expired product and the proper and timely restocking of the shelves.

  • Responsible for maintaining merchandising programs within the store such as promotional ends, signage, and other company or market specific programs.

  • Communicate with store employees about all merchandising and marketing programs, assisting in overseeing the execution and respective follow-up reporting.

General operating procedures include:

  • Analyze monthly store reports to evaluate controllable expenses and overall store performance.

  • Address any variance to company standards with appropriate action plan, partnering with the Store Manager as needed.

  • Ensure proper scheduling of employee to meet business objectives.

  • Ensure all employees understand and can execute emergency operating procedures.

  • Accept special assignments as directed by Store Manager.

  • Adhere to, communicate, and fully support and enforce all policies, processes, and procedures of the Company.

  • Other duties and responsibilities as assigned or required.

Education/Training: A two-year college degree or equivalent work experience required. A degree in Business Management, Supply Chain/Wholesale Management, or Accounting / Finance strongly preferred. Related Experience: Minimum of four (4) years experience in a retail work environment required. Must have at least two (2) years of management/supervisory experience.

Knowledge/Skills/Abilities: Must possess strong planning and solid organizational skills. Must exhibit the strong desire and ability to deliver superior customer service, and build professional relationships with the client base, maintaining a strong, consistent customer focus. Must possess the ability to think quickly and critically, make good, solid business decisions; demonstrate good common sense; and have the ability to think logically. Must maintain excellent leadership skills, be highly motivated and self-driven, and possess solid communication and conversational skills and negotiation skills. Must maintain the adaptability and the willingness to assist in accomplishing the job every day, ensuring that everything necessary is completed to offer the customer fast, easy and efficient, and professional service. Must maintain strong business awareness and an ability to review and interpret financial data. Must have the ability to work a flexible schedule that may include early mornings, late evening, holidays and/or weekends. Must possess and exhibit competency and proficiency with computer applications and Microsoft programs.