Fulfillment Account Specialist

1 week ago

Elm Grove, Wisconsin, United States Quad Full time

The Fulfillment Account Specialist is responsible for supporting Fulfillment Clients. This includes engaging with clients and fulfillment operations to produce a high quality of work while meeting both group's needs. In this role the FAS supports specific client expectations around orders, reporting, and billing requirements within expected SLAs. 

Quad is currently seeking a Fulfillment Account Specialist to work in the West Allis Warehouse Location. The job duties for this position include, but are not limited to:

  • Item Creation for various Clients
  • Add to the system all manual orders
  • Investigate any order issues
  • Back up current Account Specialist on different accounts.
  • Be able to work in a small area, with others in proximity.
  • Update inventories as needed
  • Add ASN to the system as needed
  • Communicate with clients as needed in email and meetings 
  • Work on the floor as needed to pick or pack or assist with inventory updates such as counting, combining or scanning products. 
  • Educate client on Client facing tools related to order status and item details. 
  • Create and submit reports to support client needs and requirements. 
  • Issue Resolution of internal barriers with operations and client needs being met. 
  • Support the SLA requirements for the clients by communicating and working with operations to  make sure it's happening. 
  • Communicate and support client needs in the onboarding phase to ensure the client needs are being met and the processes to support client are put in place. 
  • Facilitating the item review for obsolete materials in the inventory from review and destroy process. 

Specific Duties & Responsibilities

Field customer and sales representative emails/calls and respond to their requests in a prompt and professional manner. Assist in fulfillment responsibilities as required. Scheduled hours M-F 7 am – 3:00 pm, with overtime as required. 

Education and Qualifications:

  • HS diploma or equivalent and 1 to 3 years of experience in a customer service environment.
  • Proficient in Microsoft Office Tools (Outlook, Word, Excel) and office equipment.
  • Familiarity with small package shipment software (FedEx, UPS, DHL) a plus.
  • Must be self-motivated, detail oriented, and possess good follow-up skills and excellent communication and organizational skills.

General characteristics of the successful candidate include:

  • The ability to organize and manage multiple tasks and priorities in a fast-paced environment with minimal supervision.
  • A self-starter requiring little day-to-day direction. Has the ability to work independently and collaboratively.
  • Works well under pressure with real deadlines and customer commitments at stake. Extreme attention to detail and effective problem-solving skills. Proficient and       professional interpersonal communication skills.
  • A hard worker with commitment to the satisfaction of customer requests.

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