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Restaurant Supervisor

4 months ago

Snoqualmie WA United States Snoqualmie Casino Full time
Description:

Pay Rate: $57,062.08/year minimum, (Dependent on experience)
Shift: Varies
Position Type: Full Time (Exempt)

PURPOSE

The Supervisor will provide leadership and direction to 12 Moon’s Team. Support and communicate clearly and effectively with team members, assist and support the 12 Moon’s Manager, Food & Beverage Director, and Guest(s).

SUPERVISORY SCOPE

Bartender
Server
Server Assistant
Host(ess)

ESSENTIAL DUTIES / RESPONSIBILITIES

Know, communicate, and follow through on policies and procedures.
Coach and mentor the team in providing superior guest service.
Open and close the restaurant.
Responsible for ensuring that the dining room and equipment present an organized and clean atmosphere to our guests.
Address and answer guest questions, complaints, or concerns in a timely and professional manner as defined by the departmental policies.
Provide direct supervision and mentoring to all Team Members, including positive and constructive counseling on a fair, consistent, and impartial basis.
Hold daily pre-shift line-ups and other regularly scheduled meetings.
Communicate with Team Members and management by actively using verbal and written communication; i.e. memos, bulletin boards, etc.
Communicate with kitchen management and staff.
Ensure proper cashier and manager transactions through the POS System. Responsible for accurate cash handling and procedures.
Complete all required reports in a precise and timely fashion.
Follow departmental policies regarding alcohol as prescribed through training.
Monitor, track, and report to the manager all incidents.
Assist with expediting, front desk, and food running duties as needed.
Table touches daily.
Other duties and responsibilities as assigned.
Requirements:

Education and Experience:

High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD)
Two (2) years of supervisory experience in a high-volume restaurant, within the last 12 months of applying;
Or internally, two (2) years of Food Service in an equivalent food outlet.
Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.

PREFERRED

Education and Experience:

Fluency in English. A second language such as: Chinese (Cantonese & Mandarin), Japanese, Korean, or Vietnamese will be an added advantage.
Snoqualmie Casino Career Development Track Series completion.

Snoqualmie Casino exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.