Salesforce Manager

2 months ago

McLean VA, United States Deloitte Full time

Position Summary



Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector. Work you’ll do 
Roadmap Management (triage incoming client requests to assess scope and impact; backlog management; user story prioritization and sprint alignment)Oversee refinement of user stories (answering questions about requirements, functionality, business process, program needs) Coordinate and oversee sprint Reviews/Demos and UAT cycles with the client team  Drive development and documentation of user stories  Participate in Discovery & Framing sessions and ongoing user sessions to understand user needs  Engage with Product Owner and Business SMAs as appropriate to refine user stories  Support assessment of Business value to groom the Product backlog  Engage with scrum teams to provide clarity around ongoing development work  Support development and testing teams by answering questions on functionality, user story acceptance criteria, resolving impedimentsFoster an environment where team members are self organizing and are empowered to improve their process for building software  

The team  Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.    The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results. Qualifications  Required: 

5+ years of total IT experience or relevant industry experience    3+ years of Salesforce experience  Strong understanding of Agile methodology  Ability to work with product owner, business, functional lead and scrum team to pick up prioritized user-stories from the backlog  Project experience delivering Salesforce implementations and products   Experience working with business to elicit requirements and translate those to user-stories  Experience performing business-demos and getting user-story-acceptance completed by business  Ability to work collaboratively in a creative, Agile environment and manage agile task assignments  Prior experience Managing and/or Leading Teams Strong Core Consulting skills such as organization and communication both written and verbal Bachelor's degree, preferably in Systems Engineering, Information Technology, Information Systems. Computer Engineering, or related IT discipline; or equivalent experience  Ability to travel 20%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred: 

Salesforce Certified Scrum Master Certified Prior professional services or federal consulting experience Project or Program Management experience Client management experience Ability to communicate and manage stakeholder expectations







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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.



Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.



Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.



Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Requisition code: 124975Accolades
Management Consulting


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Customer & Marketing
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