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Mgr Operations

2 months ago

Phoenix AZ United States LSG Sky Chefs Full time
Role Purpose Statement

Internal: Operations and Production manager, Procurement, Human Resources, Quality and Safety Managers
External: Suppliers, Local Authorities, Facility Services Companies, Customers, Government Agencies, Customs, Food and Drug Administration (FDA), Airport Operations, Truck Fueling
 

Main Accountabilities

    Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
    Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
    Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
    Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
    Investigate customer quality issues, develop and implement corrective actions
    Maintain an ongoing, positive and pro-active relationship with all internal and external customers
    Attend the daily operations briefing
    Ensure par levels of customer inventory and customer specific goods 
    Provide data for the development of an annual business plan and budgeting for the department
    Ensure optimal deployment of human, technical and material resources in the department
    Initiate and control continuous optimization of processes
Leadership
    Ensure that the area of responsibility is properly organized, staffed and directed
    Guide, motivate and develop the subordinate employees within the Human Resources Policy
    Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
    Make the company's values and management principles live in the department(s)
    Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
    Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
 

Knowledge, Skills and Experience

    Bachelor’s degree or equivalent experience required
    In addition, three to five years of directly related experience required in a management role
    Experience in using and managing Variable Production Systems and schedules 
    Strong presentation, communication, training and interpersonal skills
    Proven success in improving work processes and leading change in a complex, fast environment
    Excellent analytical and conceptual skills
    Demonstrable record of understanding and meeting customer expectations
    Proven track record of understanding the drivers of product and labor cost variances
    Good knowledge of Microsoft Office and Windows-based computer application