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Associate Director, Digital Solutions; School of Professional Studies

2 months ago

Winston Salem NC United States Wake Forest University Full time
Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it .

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

The Associate Director of Digital Solutions at the School of Professional Studies (SPS) is responsible for implementing and managing critical digital solutions to optimize student experience and team productivity, collaboration, and efficiency. This role partners with stakeholders across SPS to implement technology solutions, deliver best-in-class user experiences and training, and provide technical and facilities management support. The Associate Director collaborates with the SPS team and internal and external partners to continually enhance service, scalability, operational efficiency, and achieve school-wide goals through purposeful, proactive innovation and superior technical support.

Job Description

Essential Functions:
  • Support and maintain SPS digital systems and applications, communicating technical solutions as they are identified or developed. Ensure the consistency of existing applications while enforcing standards and security of these systems and applications.
  • Serve as the first point of contact and support for all information technology and AV products and services at SPS, including answering questions, troubleshooting problems, providing effective training, and communicating and applying relevant policies and procedures.
  • Provide technical experience and project management support to successfully implement and support new and existing business and academic technologies.
  • Identify and implement automation and enhancement opportunities for SPS processes that streamline workflows, reduce manual tasks, and enhance operational efficiency and effectiveness through innovative technology solutions.
  • Support facilities needs and purchasing of needed technical, AV and other equipment, supplies, and materials across SPS.
  • Provide event support services for the School, including technical support and coordination and execution of on and off-campus activities.
  • Maintain policies, procedures, and goals for digital solutions and facilities management.
  • Manage and monitor the School's equipment inventory to ensure accurate records.
  • Collaborate with University Information Systems, other University partners, and external vendors to support the SPS information technology ecosystem.
Other Functions:
  • Collaborate with other University and/or external partners to ensure effective and efficient operations relevant to functional area.
Required Education, Knowledge, Skills, Abilities:
  • Bachelor's degree in computer science, management information systems, or other closely related fields with five or more years of experience, or an equivalent combination of education and experience.
  • General knowledge of academic technology platforms, including: student information systems, learning management systems, admissions systems, and/or customer relationship management systems. Understand core educational processes and associated technical solutions that support student engagement and learning.
  • Demonstrated proficiency in using cloud-based office tools, including Microsoft Office, Google platforms, and other relevant software
  • Ability to analyze data, detect patterns and trends, interpret situations, investigate problems, recommend solutions or actions, and maintain controls and data integrity.
  • Agile and adaptive in navigating change, ambiguity and challenges; while learning quickly, leveraging proactive problem-solving skills in a variety of situations, and displaying a flexible mindset.
  • Effective at managing projects, including project planning, execution and monitoring with a collaborative and proactive problem-solving approach.
Preferred Education, Knowledge, Skills, Abilities:
  • Master's degree in computer science, management information systems, or other closely related fields.
  • Information Technology management experience in a higher education setting.
  • Demonstrated proficiency with specific platforms, including: Canvas, Slate, Hubspot, and Workday Student.
  • Demonstrated commitment to creating and maintaining a diverse and inclusive environment, as well as upholding the University's and school's mission, vision, and values.
Accountabilities:
  • Responsible for own work.
  • Budgetary responsibilities.

Additional Job Description

The School of Professional Studies

The School of Professional Studies (SPS), located in Charlotte, NC, is the newest school of Wake Forest University. SPS houses innovative graduate degree and non-degree programs, including certificates and other credentials, as well as relevant Executive Education courses, for working professionals. SPS is focused on developing accessible and market-relevant programs that build upon Wake Forest's current areas of strength as well as delivering future professional development education that is essential to the growing economy of Charlotte, where the School is located, and the surrounding region. SPS is at the frontier of what's next for Wake Forest University as the university boldly expands into Charlotte with the construction of an Innovation District in partnership with Atrium Health. SPS is an exciting strategic initiative for the university benefiting from strong support from the university community, including administration and trustees, and the business and civic leaders of Charlotte.

SPS has a vision to develop a new kind of leader. It helps working professionals rise to the challenges of today's dynamic job market by teaching in-demand skills and awarding sought-after credentials. The School empowers its students to adapt, grow, and excel, shaping them into leaders who will guide businesses into the future with integrity. Based in Charlotte, North Carolina, SPS offers fully online programs students can complete from anywhere, as well as opportunities to network, learn, and connect in person. Learn more about the School of Professional Studies online at .

Charlotte, North Carolina

The fifth fastest growing city in the U.S., Charlotte is the most populous city in North Carolina, with more than 874,000 residents. The city is the cultural, economic, and transportation center of the Charlotte metropolitan area, especially in the financial sector. It is the second largest financial banking center in the U.S. after New York City. Home to several Fortune 500 companies, Charlotte is one of the nation's top cities expected to experience continued economic growth, particularly for start-ups.

Charlotte has opportunities and activities of a large city with the welcoming community of a small town. Great school systems, a variety of parks and outdoor venues, eclectic food scene, wonderful museums, family-friendly activities, and live entertainment venues make this city one to enjoy year around. Business Insider ranked the city 14th in its list of 50 Best Places to Live in America.

Like many great cities, Charlotte has attracted people from across the world who now call it home. The different ethnicities, ages, and religions found within the city have enhanced Charlotte's culture and sense of community.

Note:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

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