Tavern Host

4 weeks ago

Nashville TN United States M STREET ENTERTAINMENT LLC Full time
Are you passionate about providing exceptional service in a dynamic and reimagined environment? We're thrilled to announce the reopening of Tavern Midtown, now transformed and elevated to new heights As we embark on this exciting journey, we're looking for team members passionate about elevated hospitality and cuisine.

At Tavern Midtown, we're not just reopening; we're pioneering. Our new concept promises a fresh perspective on elevated service & cuisine, offering guests an unparalleled dining experience that blends innovation with tradition. As a member of our team, you'll have the opportunity to contribute to this transformation and be a part of something truly special.

We're looking for passionate individuals who are committed to excellence in hospitality. We invite you to bring your unique talents and enthusiasm to our team. From chefs and servers to bartenders and hosts, we have positions available for every skill set and level of experience.

Key Responsibilities:
Hospitality
- Positive, welcoming, sincere - engage Guests and unique individuals and valued members of our community
- Expertly performs the role of “Ambassador” and “Experience Guide”
- Prioritizes the experience of the Guest over personal motivations/interests
- Identifies and executes the “hospitality value add” opportunities

Professionalism
- Arrives at the scheduled time in perfect uniform/appearance standard compliance
- Focused on performance, productivity and teamwork for the entirety of the shift, start to finish
- Avoids unproductive complaining and negative attitude to managers and teammates - a toxic presence
- Poise under pressure and pace - “Stage Presence”
- Comprehends, masters, and promotes all team standards and policies as a team leader, and promoter of our mission

Teamwork
- Demonstrates a team-first mindset, versus a “mercenary maverick”
- Sets up the team for success with strong execution of opening, running, and closing duties
- Communicates to leadership and teammates when help/assistance is needed
- Seeks to provide help/assistance to teammates (across job functions)
- Provides and receives feedback to and from teammates and leadership team in a positive, -professional manner
- Mentors and supports teammates that possess the opportunity for improvement

Guest Engagement / Interaction
- Review Guest profile and reservation notes on SevenRooms
- Anticipate Guests’ needs by, but not limited to: offering coat check, bring in wine and desserts
- Acknowledge Guest celebrations
- Guest recognition, i.e. frequent Guests, wait-list Guests etc
- Tailor communications with Guests in a relational manner rather than transactional
- Execute proper seating protocol
- Walking Pace
- Hold menu with both hands in front of you at waist level
- Pass menus left to right, starting with the ladies.
- Place remaining menus at the edge of the table, not on place settings
- G.R.O.W. - Guest Right Of Way
- Warm transfer to service staff: communicate Guest information to the service team
- Show, not tell, especially when leading Guests to areas of the restaurant: bar, restrooms, -concept tour
- Organic table touches
- Use open hands when guiding Guests
- During the farewell, acknowledge Guest, anticipate Guests’ needs (have coat ready, offer to deliver valet ticket), hold the door

Technical Proficiency
- Alert Leader when the wait time is at five minutes, when tables are past their reservation times and when there are at-risk Guests
- Support communication on specific reservation notes such as, but not limited to celebrations, first-time diners, frequent diners
- Check cleanliness of menus before, during and after service
- Complete frequent updates while being aware of the concept
Support concept cleanliness
- Make clear, concise notes when checking-in Guests and adding to the Guest profile
- Adapt to Guest needs: table size, unexpected circumstances, tailored seating based on occasion and requests
- Proficient with SevenRooms
- Proficient with Uber Eats and correctly inputs Guests’ orders

Lightbulb Mindset:
- Seeks to continually improve, to master functions and knowledge; relishes new challenges; -embraces innovation; seizes opportunities to expand and sharpen personal/professional -skill set; possesses a growth mindset
- Embraces the tremendous dignity and honor of serving and connecting with the individuals of our community as our meaningful purpose, and the mission of the team
- Holds oneself, teammates, and leadership team to the highest level of accountability

Benefits Include:
World-class training
Growth opportunities
Free health care
Free parking or Free monthly bus pass
Free mental health resources
Employee assistance program
Free life insurance
50% off food at all M Street concepts
and much more

Core Qualifications
- Must be able to lift and maneuver up to 50 pounds
- Must be able to work in a standing position for a long period of time
- Some experience preferred; hospitality or customer service
- Effective communicator
- Collaborative mindset
- Open and receptive to feedback

M Street Entertainment Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.
*About M STREET ENTERTAINMENT LLC*
M Street does more than deliver a remarkable dining experience at our four concepts. We are a team of passionate people who relentlessly seek opportunities to innovate, grow, and deliver incomparable hospitality for our Guests and our Team Members. We are people who think, dream, evolve, and execute while having a great time doing it. We thrive because we are diverse, collaborative, and data-driven. And, did we mention we are obsessed with great food and amazing experiences? Every day, we are able to combine our personal passions for service with our professional passion for being an industry leader, pushing boundaries, leading innovation, and together thriving. We want visionaries… we want passion… we want energy… we want leaders. Be a part of the 2017 “Best Business in Nashville” (NBJ) and the premier lifestyle and hospitality organization in Tennessee.

Job Type: Full-time

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