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Membership Concierge

2 months ago

Las Vegas NV United States Fountainbleau Full time

POSITION OVERVIEW 

Poodle Room Private Members Club, where luxury meets exclusivity. We take pride in curating unforgettable experiences and setting the benchmark for industry-leading service in Membership, we are actively seeking passionate Membership Concierge to provide a seamless and exemplary service to our members through phone and email channels. 


ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

  • Serve as a dynamic and proactive initial point of contact for Poodle Room member inquiries, demonstrating enthusiasm and efficiency in handling telephone and email communications. Ensure timely responses in adherence to our standards
  • Inform prospective members about our membership offerings and guide them through the application process, showcasing the unique benefits of joining our esteemed private club.
  • Take ownership of membership modifications, including amendments, pauses, transfers, and upgrades, while ensuring strict compliance with the relevant Terms & Conditions
  • Utilize our databases proficiently to create, retrieve, and update records for both existing and potential members.
  • Execute various membership administration tasks, maintaining meticulous attention to detail and accuracy.
  • Collaborate with other departments by providing essential information and support for diverse requests.
  • Assist in member relations and meet paying members in person to coordinate needs and services
  • Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary


QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Minimum of 2+ years of administrative experience in luxury hospitality or in similar industry
  • High school diploma or equivalent required, 4-year related college degree preferred
  • Must have excellent written and oral communication skills in English, Computer skills required (proficient in Word and Excel)
  • Detail oriented, sound judgment and strong interpersonal skills
  • Excellent interpersonal skills to deal effectively with guests, Members, leaders, and other outside contacts
  • Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
  • Must be willing and able to work a flexible schedule to include nights and weekends
  • Work in a fast-paced, busy, and somewhat stressful environment


SUPERVISORY RESPONSIBILITIES                    

This position does not have supervisor responsibilities.

 

DIVERSITY COMMITMENT  

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.   

 

CERTIFICATES, LICENSES, REGISTRATIONS 

Member must be able to qualify for licenses and permits required by federal, state, and local regulations. 

 

LANGUAGE SKILLS  

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. 

 

REASONING ABILITY  

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

 

PHYSICAL DEMANDS   

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision. 

 

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 

 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

 

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. 

 

PAY TRANSPARENCY  

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment. 

  

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility. 


SALARY

$23 per hour