Current jobs related to Customer Service Representative - Fletcher NC United States - Signature Flight Support Corporation

  • Customer Service Representative

    3 months ago

    Fletcher, United States Forward Air Solutions Full time

    Responds to customer inquiries and maintain customer accounts according to specific guidelines and procedures Research information to solve customer service problems Document and record monthly activities for period end reporting Provide work coverag Customer Service Representative, Customer Service, Representative, Retail, Airline

  • Customer Service Representative

    3 weeks ago

    , NC, United States GPM Investments Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals.Provide excellent...

  • Customer Service Representative

    3 weeks ago

    , NC, United States GPM Investments Full time

    Customer Service RepresentativeAs a Customer Service Representative at GPM Investments, you will be the face of our company, providing exceptional service to our customers. Your friendly demeanor and ability to resolve issues will make a positive impact on our customers' shopping experience.Responsibilities:Provide excellent customer service, answering...

  • Customer Service Representative

    4 weeks ago

    , NC, United States TK Promotions Inc Full time

    Customer Support Team MemberAt TK Promotions Inc, we prioritize exceptional customer experiences. As a Customer Support Team Member, you will play a vital role in delivering outstanding service to our clients and their customers.Key Responsibilities:Develop a deep understanding of our clients' products to effectively communicate their benefits and features...

  • Customer Experience Representative

    3 weeks ago

    Fletcher, North Carolina, United States Enterprise Holdings Full time

    Customer Experience RepresentativeAt Enterprise Holdings, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.Key Responsibilities:Provide friendly and efficient service to customersOffer company-approved services and...

  • Customer Service Ambassador

    4 weeks ago

    Fletcher, North Carolina, United States Signature Aviation Full time

    Customer Service RepresentativeAt Signature Aviation, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Provide prompt and professional assistance to customers via phone, email, and...

  • Customer Service Representative

    7 days ago

    Charlotte, NC, United States Calculated Hire Full time

    Customer Service Representative IIOnsite - Charlotte, NC3 Months Contract (W2), Weekly Pay (40 hours/week)Desired Start Date: TBDCalculated Hire is in search of a Customer Service Representative II for our Fortune 100 Financial Services company. You will be responsible for the following components:Job Description:In this contingent resource assignment, you...

  • Customer Service Representative

    3 weeks ago

    Fletcher, North Carolina, United States MERCEDES-BENZ OF ASHEVILLE Full time

    Job SummaryMercedes-Benz of Asheville is seeking a highly skilled and organized Receptionist to provide exceptional customer service and administrative support to our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.Key ResponsibilitiesGreet customers, determine the...

  • Customer Service Representative

    3 weeks ago

    , NC, United States Scotchman Full time

    Role OverviewAs a Customer Service Representative at Scotchman, you will be the face of our company, providing exceptional service to our customers during the midday and early evening hours. This role is perfect for those who thrive in a fast-paced environment and enjoy interacting with a diverse range of customers.Key ResponsibilitiesProvide top-notch...

  • Customer Service Representative

    3 weeks ago

    Greensboro, NC, United States Penske Truck Leasing Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for ensuring that our customers receive exceptional service and that their vehicles are fueled and washed to the highest standards.Main Responsibilities:Greet our...

  • Customer Service Representative

    2 months ago

    Mebane, NC, United States Cambro Manufacturing Full time

    WORK SHIFT:First Shift (United States of America)JOB DESCRIPTION:Provide excellent service to our customers utilizing phone, email, and live chat. Demonstrate initiative and use of good customer service skills to provide excellent customer support on every interaction.ESSENTIAL JOB FUNCTIONS Professionally answer customer calls, emails and chat requests...

  • Customer Service Representative

    1 month ago

    Fletcher, North Carolina, United States MERCEDES-BENZ OF ASHEVILLE Full time

    Job Title: ReceptionistAt Mercedes-Benz of Asheville, we are seeking a highly skilled and customer-focused Receptionist to join our team. As a Receptionist, you will be the first point of contact for our customers and will play a critical role in providing a positive and memorable experience for them.Key Responsibilities:Greet and welcome customers,...

  • Customer Service Representative

    3 weeks ago

    , NC, United States Market Express LLC Full time

    OverviewAs a Customer Service Representative at Market Express LLC, you will be the face of our convenience store and gas station during the midday and early evening hours. This is an excellent opportunity to provide top-notch service to a diverse range of customers, from lunchtime regulars to evening commuters. If you thrive in a lively environment and...

  • Customer Service Representative

    7 days ago

    High Point, NC, United States CRG Full time

    Customer Service RepresentativeCRG has launched a search for a Customer Service Representative in the Triad area for a client of ours in the furniture industry. This role will be responsible for answering inbound phone calls, resolving any customer service issues and other duties as assigned. Come work for a company who offers lots of growth...

  • Route Service Sales Representative(4-Day Workweek)

    2 weeks ago

    Fletcher, NC, United States Cintas Full time

    Requisition Number: 185574 Job Description Cintas is seeking a Route Service Sales Representative (4-Day Workweek) to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor...

  • Customer Service Representative Fueler/Washer

    4 weeks ago

    , NC, United States Penske Truck Leasing Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative Fueler/Washer to join our team at Penske Truck Leasing. As a key member of our operations team, you will be responsible for ensuring that our customers' vehicles are fueled, cleaned, and ready for the road.Key ResponsibilitiesGreet customers and provide...

  • Customer Service Representative

    3 weeks ago

    , TN, United States Randstad Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a...

  • Customer Service Representative

    4 weeks ago

    , OH, United States The Richwood Banking Company Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at The Richwood Banking Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, both in the branch and at the drive-thru. Your primary...

  • Customer Service Representative

    4 weeks ago

    , MI, United States TEKsystems Full time

    {"title": "Customer Service Representative", "description": "Join Our Team as a Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Call Center team, you will be responsible for providing exceptional service to our members, addressing...

  • Customer Service Representative

    3 weeks ago

    , TX, United States GPM Investments Full time

    Customer Service RepresentativeAs a Customer Service Representative at GPM Investments, you will be the face of our company, providing exceptional service to our customers. Your friendly demeanor and ability to resolve issues will make our customers feel valued and appreciated.Provide excellent customer service, ensuring a positive shopping experience for...

Customer Service Representative

2 months ago

Fletcher NC United States Signature Flight Support Corporation Full time

Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature’s procedures. Although customer service is a top priority, a large number of the CSR’s daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

A CSR is expected to:

  • Work as part of a team to provide everyone with a friendly welcome to Signature
    Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties
  • Increase customer satisfaction by understanding and promptly addressing customers’ needs, which may include identifying and offering additional Signature services.
  • Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner
  • Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
  • Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by Signature’s customers and other visitors
  • Replenish complementary beverages/supplies, as outlined in the facility appearance standard
  • Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed
    Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested
  • Assist pilots with access to airport and weather information, portals and computers
  • Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed
  • Abide by emergency response procedures when/if critical events occur
  • Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
  • Exhibit a positive attitude, consideration and courtesy to everyone at all times
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
  • Create accurate records pertaining to time worked and activities and services performed
  • Other duties as requested

To qualify for this position, applicants and those in the role must have:

  • High School diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver’s license
  • A professional appearance
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
  • Ability to successfully and timely complete Signature’s training programs Ability to use a computer and email, including passing computer-based training modules
  • Strong verbal and written English communication skills
  • Ability to work flexible schedules and in various weather conditions
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
  • Preferred: knowledge of radio procedures and protocols

 

An Equal Opportunity Employer including Disability/Vet


 

The following are essential to the job, in addition to those listed above and on the chart in this description.

  • While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp
  • Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).
  • Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled
  • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
  • Clearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documents
  • Operate a multi-line telephone and use the company-approved greeting
  • Drive cars, vans or other shuttles
  • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies
  • Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders
  • Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software
  • Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity
  • Ability to prioritize and perform multiple tasks simultaneously
  • Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa
  • Ability to read small print

To qualify for this position, applicants and those in the role must have:

  • High School diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver’s license
  • A professional appearance
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
  • Ability to successfully and timely complete Signature’s training programs Ability to use a computer and email, including passing computer-based training modules
  • Strong verbal and written English communication skills
  • Ability to work flexible schedules and in various weather conditions
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
  • Preferred: knowledge of radio procedures and protocols

 

An Equal Opportunity Employer including Disability/Vet


 

The following are essential to the job, in addition to those listed above and on the chart in this description.

  • While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp
  • Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).
  • Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled
  • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
  • Clearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documents
  • Operate a multi-line telephone and use the company-approved greeting
  • Drive cars, vans or other shuttles
  • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies
  • Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders
  • Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software
  • Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity
  • Ability to prioritize and perform multiple tasks simultaneously
  • Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa
  • Ability to read small print