Current jobs related to CX/CRM Salesforce Retail SME - Plano TX United States - Cognizant

  • CX/CRM Salesforce Retail SME

    4 weeks ago

    Plano,TX-8383 DominionPkwy, TX, United States Cognizant Full time

    Seeking a seasoned CX/CRM Salesforce Retail SME in Consumer Goods and Travel & Hospitality domain, with a strong background in Salesforce and other platforms to join our CX/CRM practice team. With extensive experience, the ideal candidate will drive client solutions displaying thought leadership, working closely with market/account teams, leveraging CX/CRM...

  • CX/CRM Salesforce Retail SME

    4 weeks ago

    Plano,TX-8383 DominionPkwy, TX, United States Cognizant Full time

    Seeking a seasoned CX/CRM Salesforce Retail SME in Consumer Goods and Travel & Hospitality domain, with a strong background in Salesforce and other platforms to join our CX/CRM practice team. With extensive experience, the ideal candidate will drive client solutions displaying thought leadership, working closely with market/account teams, leveraging CX/CRM...

  • CX/CRM Salesforce Retail SME

    1 month ago

    Plano,TX-8383 DominionPkwy, United States Cognizant Full time

    Seeking a seasoned CX/CRM Salesforce Retail SME in Consumer Goods and Travel & Hospitality domain, with a strong background in Salesforce and other platforms to join our CX/CRM practice team. With extensive experience, the ideal candidate will drive client solutions displaying thought leadership, working closely with market/account teams, leveraging CX/CRM...

  • CX/CRM Salesforce Retail SME

    1 month ago

    Plano,TX-8383 DominionPkwy, United States Cognizant Full time

    Seeking a seasoned CX/CRM Salesforce Retail SME in Consumer Goods and Travel & Hospitality domain, with a strong background in Salesforce and other platforms to join our CX/CRM practice team. With extensive experience, the ideal candidate will drive client solutions displaying thought leadership, working closely with market/account teams, leveraging CX/CRM...

  • CX/CRM Salesforce Retail SME

    4 weeks ago

    Plano,TX-8383 DominionPkwy, United States Cognizant Full time

    Seeking a seasoned CX/CRM Salesforce Retail SME in Consumer Goods and Travel & Hospitality domain, with a strong background in Salesforce and other platforms to join our CX/CRM practice team. With extensive experience, the ideal candidate will drive client solutions displaying thought leadership, working closely with market/account teams, leveraging CX/CRM...

  • CX/CRM Salesforce Retail SME

    1 month ago

    Plano,TX-8383 DominionPkwy, United States Cognizant Full time

    Seeking a seasoned CX/CRM Salesforce Retail SME in Consumer Goods and Travel & Hospitality domain, with a strong background in Salesforce and other platforms to join our CX/CRM practice team. With extensive experience, the ideal candidate will drive client solutions displaying thought leadership, working closely with market/account teams, leveraging CX/CRM...

  • CX/CRM Salesforce Retail SME

    1 month ago

    Plano, United States Cognizant Full time

    Job DescriptionSeeking a seasoned CX/CRM Salesforce Retail SME in Consumer Goods and Travel & Hospitality domain, with a strong background in Salesforce and other platforms to join our CX/CRM practice team. With extensive experience, the ideal candidate will drive client solutions displaying thought leadership, working closely with market/account teams,...

  • Salesforce Retail SME

    4 weeks ago

    Plano,TX- DominionPkwy, United States Cognizant Full time

    Job Title: Salesforce Retail SMEWe are seeking a seasoned Salesforce Retail SME to join our CX/CRM practice team. The ideal candidate will have a strong background in Salesforce and other platforms, with extensive experience in driving client solutions and displaying thought leadership.Key Responsibilities:Understand the Consumer Goods and Travel &...

  • Salesforce CX/CRM Service Line Specialist

    3 weeks ago

    Teaneck, NJ, United States Cognizant Technology Solutions Full time

    Description - External We are seeking a seasoned CX/CRM Service Line Specialist with a strong background in Salesforce and other platforms to join our Sales and solution team. With extensive experience, the ideal candidate will drive client solutions through the sales process, working closely with market/account teams and demonstrating CX/CRM practice...

  • Salesforce CRM Developer

    1 month ago

    Plano, Texas, United States PennyMac Full time

    About PennymacPennymac is a leading specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of mortgage loans and the management of investments related to the mortgage market.Job SummaryWe are seeking a highly skilled Salesforce CRM Developer to join our team. As a Salesforce...

  • Sr Salesforce CRM Developer

    1 week ago

    Plano, Texas, United States PennyMac Full time

    About UsPennymac is a leading specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of mortgage loans and the management of investments related to the mortgage market.Our CultureAt Pennymac, our people are the foundation of our success and at the heart of our dynamic work...

  • Salesforce Domain Architect

    1 week ago

    Plano, Texas, United States Syntricate Technologies Full time

    Job Summary:We are seeking a highly experienced Salesforce Domain Architect to join our team at Syntricate Technologies. The ideal candidate will have a deep understanding of Salesforce platform functionalities and a proven track record of delivering complex CRM implementations.Key Responsibilities:Represent clients in providing oversight to ongoing...

  • Salesforce Domain Architect

    3 days ago

    Plano, Texas, United States Syntricate Technologies Full time

    Job Description:As a Salesforce Domain Architect at Syntricate Technologies, you will be responsible for providing oversight to ongoing initiatives related to Salesforce. You will work with clients to ensure the successful implementation of Salesforce solutions, leveraging your expertise in CRM applications and Salesforce platform functionalities.Key...

  • Senior Salesforce Technical Architect

    1 week ago

    Plano, Texas, United States Diverse Lynx Full time

    Job Title: Senior Salesforce Technical ArchitectJob Summary: We are seeking a highly experienced Salesforce Technical Architect to join our team at Diverse Lynx LLC. As a key member of our Salesforce team, you will be responsible for designing and implementing complex Salesforce CRM solutions for our clients. Key Responsibilities: Design and implement...

  • Salesforce Technical Architect

    3 days ago

    Plano, Texas, United States Diverse Lynx Full time

    Role Overview:As a seasoned Salesforce Technical Architect at Diverse Lynx LLC, you will play a pivotal role in driving the implementation of complex Salesforce CRM solutions across the enterprise. With a strong background in Salesforce platform functionalities and a proven track record of delivering successful projects, you will be responsible for providing...

  • Salesforce Architect

    1 week ago

    Plano, Texas, United States Webilent Technology, Inc. Full time

    Job Title: Salesforce ArchitectWe are seeking a highly skilled Salesforce Architect to design and implement scalable, high-performance Salesforce solutions that meet the needs of our business.Key Responsibilities:Develop and implement technical strategies and architecture for Salesforce solutions.Oversee the development and customization of Salesforce...

  • Salesforce Administrator

    3 days ago

    Plano, Texas, United States Catalyst Corporate FCU Full time

    Catalyst Corporate Federal Credit Union is seeking a skilled Salesforce Administrator to support the development, maintenance, and enhancement of the Salesforce application.The ideal candidate will have experience and knowledge of Salesforce administration, configuration, and best practices, as well as strong verbal and written communication...

  • Salesforce Architect

    1 month ago

    Coppell, TX, United States Brinks Full time

    Brinks Texas License #C00550 The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our...

  • Salesforce Technical Lead

    3 days ago

    Plano, Texas, United States Diverse Lynx Full time

    Job Title: Salesforce Technical LeadJob Description:As a seasoned Salesforce Technical Lead, you will be responsible for providing technical oversight to ongoing initiatives related to Salesforce. With over 10+ years of CRM experience and 5+ years of experience in Salesforce platform functionalities, you will lead cross-functional teams in enterprise-wide...

  • Senior Salesforce Developer

    1 week ago

    Plano, Texas, United States Fisher Investments Full time

    Job SummaryWe are seeking a highly skilled Salesforce Developer to join our team at Fisher Investments. As a Senior Salesforce Developer, you will be responsible for designing, developing, and implementing Salesforce solutions to meet the needs of our business. This is a unique opportunity to work with a global technology department that is invested in how...

CX/CRM Salesforce Retail SME

3 months ago

Plano TX United States Cognizant Full time

Seeking a seasoned CX/CRM Salesforce Retail SME - Senior Director in Consumer Goods and Travel & Hospitality domain, with a strong background in Salesforce and other platforms to join our CX/CRM practice team. With extensive experience, the ideal candidate will drive client solutions displaying thought leadership, working closely with market/account teams, leveraging CX/CRM practice capabilities and competencies. This role is pivotal in leveraging Salesforce and other platform capabilities in conjunction with industry best practices to drive transformational solutions and engagements

Responsibilities

Market Leadership

Understands Consumer Goods and Travel & Hospitality industry domain, trends and customer requirements in the context of CX/CRM and displays thought leadership towards key business solutions

Leverage strategic partnership relations to create joint go-to-market strategies for driving growth and market leadership

Deep understanding of the practice offerings, solution frameworks and core competencies

Trusted and Strategic advisor and Salesforce product and platform authority to the company's largest enterprise customers.

Customer-centric mindset and the ability to empathize with clients' needs in a competitive market

Act as an advisor by bridging between the customer's needs and the practice solution and capabilities, delivering business growth and customer satisfaction

Provides subject matter expertise to proposal development and overall solution

Growth Strategy

Define and develop Industry Focus areas, offerings, and solutions for Salesforce in alignment with BU needs and Industry trends

Engage with CXO, VP and Director level client stakeholders to identify white spaces and drives winning strategies

Builds and maintains strong collaborative relationships between practice and market teams to develop in-depth understanding of client business challenges and opportunities

Conduct research into clients' use of Salesforce and drives strategic vision, roadmap, and to-be architecture for Salesforce solutions

Guide customers in rationalizing and deploying new technologies that drive increased business value

Establishes close alliance and partnerships with Salesforce and other platform account executives and partner alliance team to drive partnership led growth strategies

Closely collaborate with practice teams including pre-sales, business development, sales and delivery to deliver on cross-functional strengths and capabilities

Thought Leadership, Consulting and Advisory

Act as anchor from CX/CRM practice and own the business development tasks, activities and deliverables (including but not limited to Proposals, Presentations, SOW and other similar deliverables) in accordance with established bid timeline

Proactively engage and drive portfolio expansion and penetration effort according to practice guidelines and objectives

Engage and participate with Channel Sales to identify proactive deals and engage with account teams to win the deal

Responds to and deliver on client requests in a timely manner

Responds to RFP/RFI/RFQ leveraging his/her professional acumen and practice capabilities to deliver success

Participate and present at customer and industry events.

Skills and Requirements

Minimum 15+ years of technical leadership, solution development experience in CX/CRM domain

Proven track record of achieving growth objectives and deliver on sales metrics

Ability to develop new pipeline through prospecting and building relationships within the assigned market/vertical

Excellent written and oral communication along with ability to lead and deliver business presentations to business stakeholders at Director and VP level

Ability to lead multi-cloud opportunities in the areas of CX/CRM leveraging Salesforce tech stack including but not limited to Sales, Service, Integration, Commerce, Field Service and other similar domains

Strategic thinking and problem solving leveraging cross functional teams and SMEs to deliver success

Salesforce certifications is highly desirable; Other platforms like Adobe will be an added advantage

At least 10 years of experience in Salesforce solution architecture and design

Experience in designing and implementing complex Salesforce solutions using various integration patterns and technologies

Strong customer relationship, solutioning, and advisory skills

Maintains 50% billable utilization for key client engagements

Think big and drive to win attitude

Technology

GenAI Tools and concepts

Sales Transformation

Loyalty Management

B2B, B2C solutions

Sales, Service, Experience, Data cloud

Home office setup (network, phone, etc.) Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you.