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Director of Intake
2 months ago
Haven Behavioral Hospital of Albuquerque is a 48-bed licensed, acute care behavioral hospital that provides a safe, nurturing environment for the treatment of complex mental health issues. We offer innovative, customized treatment in both inpatient and outpatient programs, for individuals struggling with mental health and substance abuse issues. We believe that a person's illness or addiction does not define them and, with help, there is hope for long-term recovery.
Our success is a reflection of the excellence and dedication of our employees at every level of our facility. The culture of our hospital is built on a foundation of service. Through our comprehensive inpatient and outpatient programs, we are here for our clients on every step of their journey to healing. Our compassionate, expert treatment is designed to help our patients move past their illness and take back control of their life. This a key leadership role directing patient inquiry, clinical assessment, admissions and referrals in a patient-centered environment.
Responsibilities:
- Serves as the leader of the Intake Department, overseeing Intake Clinicians and/or Intake Specialists within the department by ensuring that Intake staff are responding to call inquiries for potential admissions and generalized questions.
- Ensures that processes and procedures are developed, executed, and consistently evolve to meet the needs of the facility and eliminate barriers to accessing care.
- Serves as an exemplary steward of customer service within the department, the facility, and within the community.
- Ensures that the department operates in compliance with hospital policies as related to Intake, assessment, referral, and the admissions process.
- Through strong collaboration, the Intake Director works strategically with the CEO, hospital department leadership, referral sources, community members, patients, and the providers to ensure that the facility's mission of providing exemplary patient care and customer service is upheld.
- Ensures ongoing compliance with regulatory and accreditation requirements and maintains survey readiness within the department at all times.
- Focuses on strategic planning to ensure that departmental and facility goals are continually identified and reached.
- Ensures confidentiality of hospital employees and patient information meet HIPAA and hospital standards.
- Masters' degree in Healthcare Administration, Business Administration, Psychology, Counseling or a related field from an accredited college or university preferred or Registered Nurse
- Minimum of three years' (five preferred) clinical experience in behavioral healthcare
- 1-year management experience
- Experience with crisis management or intake preferred
- Experience working in an inpatient psychiatric unit or intake preferred
- Major medical, dental and vision
- 401k with company match
- Short & Long term insurance
- PTO, Sick leave and Holiday pay
Haven Behavioral Healthcare is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
