Supervisor, Loyola Medicine Transport
3 months ago
The Supervisor, LMT Transition supervises all designated personnel for his/her assigned shift to assure compliance with all Loyola Medicine Transport and Loyola University Medical Center policies and procedures. Their responsibilities include supervisory decisions, when applicable, to guarantee harmonious working relations between LMT and medical facilities, accident and incident investigations and issuing employee corrective actions.
This position reports to the Operations Manager and supervises EMT-Basics, Paramedics, NEV and Lab Courier staff. The shift for this position is 9:00 a.m.- 5:00 p.m., Monday-Friday, with the option to work 1 day remotely. Some weekend hours are required.
Job responsibilities:
- Maintain harmonious relationships with all customers of LMT including hospitals, extended care facilities, dialysis treatment centers, and the public.
- Relay necessary vehicle and personnel updates to managers and dispatchers, both at scheduled meetings and on a need-to-know basis.
- Complete all reports and logs, including but not limited to, schedule, deployment log, vehicle status log, station/vehicle inspection logs, and equipment tracking log, merit reviews, and complaint investigations.
- Carry out maintenance and monitoring of performance evaluation system based on the established criteria, ensuring that performance standards are maintained and reported to enhance the efficiency and effectiveness of operations.
- Investigate accidents, incidents, and completion of written reports, in a timely manner.
- Conduct thorough investigations involving corrective action (discipline) problems with LMT personnel and administer corrective action, consistent with Loyola University Medical Center policies and procedures in a timely manner.
- Perform daily vehicle, station and uniform inspection and document daily.
- Maintain open communications with the Operations Manager and report the status of operations (i.e., number of prescheduled service request, number of vehicles, both in and out of service, number of ALS/BLS/MICU/CCU units, number of personnel tardy and absent, and potential operational problems) on a daily basis.
- Evaluate assigned employees based on the current performance evaluation system.
- Work as an EMT/Paramedic/ or NEV/Lab Courier as necessary.
- When necessary, assist in the delivery of supplies to LMT crews and retrieval of supplies and or paperwork.
- Assist in orientation of new employees and remediation of existing employees, when necessary.
- Supervise the shift change to assure there are appropriate levels of staffing, vehicles, are inspected, stocked, cleaned and in service in a timely manner.
- Continuously monitor LMT radio traffic in order to ensure smooth operations and take appropriate, timely action when aberrations from LMT Policy/Procedures occur or customer service is threatened.
- Assist the dispatcher as a dispatch aid in order to insure smooth operations for LMT.
- Work with marketing personnel to handle customer complaints and follow-up with a written disposition/investigation in a timely manner.
- Ensure positive community relations through frequent visits to hospitals, extended care facilities dialysis treatment centers and the public.
- Efficiently complete proper analysis to match fleet deployment with daily volume.
- Maintain confidentiality of employee, corporate, and patient records and information.
- Abide by Loyola University Medical Center current Bloodborne Pathogens plan.
- Maintain a clean and safe work environment.
- Complete other assignments as required Operations Manager of Loyola Medicine Transport
Requirements:
- Minimum Education: Must possess a High School Diploma or equivalent. Where applicable and as required must maintain licensure and continuing education per the Loyola EMS System and IDPH.
- Minimum Work Experience: Two years of experience as a professionally licensed Emergency Medical Technician.
- Contact With Others: Co-workers, clients, patients and families, medical personnel. Must be able to write, read and speak English fluently. The job involves regular contact with department managers, corporate departments, vendors and clients and requires socially perceptive skills in order to communicate effectively with a customer service approach.
- Analytical Demands: Requires the ability to plan, organize and prioritize work assignments and to use judgment to change priorities given work demands. Must be able to interpret department policies and procedures as well as the ability to think and act calmly and quickly in emergency situations.
- Certification, Licensure, Registration: Currently licensed as an EMT-B or EMT-P by IDPH and approved by the Loyola EMS System. Must possess a current American Heart Association Healthcare Provider CPR certification. Must possess a valid Illinois Driver's License and be eligible for driving privileges based on current Regional EMS policies and procedures.
Working Conditions:
- Physical Effort: Majority of work performed while sitting, with intermittent standing or walking. Normal amount of physical effort, with some light to moderate lifting required. Occasional physical demands including lifting, climbing, pushing, stooping, bending, kneeling and crouching, and otherwise maneuvering heavy patients, with stretchers and equipment (at least 250 pounds). Must pass an employment lift test.
- Work Environment: Work is generally performed in a normal office environment with minimal exposure to noise, heat, dust, etc. Occasionally works outdoors, in weather common to Southeaster Lower Michigan, on a regular basis. Exposure to blood, body fluids or tissue.
- Equipment Used: Computer, printer, telephone, copier, calculator, typewriter, and fax machine.
At Loyola, we know you’re more than your job. We see you and all of your potential. That’s why we invest in our people. Clinical advancement programs, flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family.
- Benefits from Day One
- Daily Pay
- Competitive Shift Differential Pay.
- Career Development
- Tuition Reimbursement
- On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
- Educational Stipend
- Certification reimbursement (up to 1 certification)
- Referral Rewards
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
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