Client Services, Supervisor

Job Functions, Duties, Responsibilities and Position Qualifications:

Quality is in our DNA -- is it in yours?

You put the pro in medical Client Services laboratory professional. You are a natural leader. As a Client Services, Medical Technologist Supervisor, you will direct personnel, and manage equipment, resources, and testing procedures within the laboratory and/or a specific section.

Join our front line of #HealthcareHeroes Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

This opportunity is:

Location: Honolulu, HI

Schedule: Full-time

Days/Hours: TBD

Base Salary 80k to 95k D.O.E.

Eligible for Relocation Package

Under the supervision of the Client Services Manager and in accordance with Company policies, procedures, and guidelines. In this role, you will:   

• Leads the daily activities of Client Services (CS) to ensure quality services are rendered in an efficient and timely manner
• Provides immediate response to internal and external client’s technical questions and issues
• Understands all the essential job duties of a medical technologist and is able to evaluate results, theory & quality control as well as assume direct supervisory duties over personnel and all resources within the client services and/or specific section.
• Assists or resolves client issues in a timely manner by performing a thorough investigation of issue, and evaluating findings Assists in resolving discrepancies in reports by consulting with technical and managerial staff
• Understands specimen requirements as it pertains to lab testing in order to provide accurate results. Ability to understand differences in specimen types
• Is responsible for client notifications of STATs and criticals
• Assists in tracking and monitoring send out tests
• Assists in problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc)
• Maintains professional/technical knowledge through continuing education
• Pursues referenced test results to satisfy client needs and requests
• Consults with Company leadership and/or pathologists or pathologist when no preset criteria for decision-making is available before taking action
• Understands the collection of specimens with rigid attention to proper patient identification, priority status and hospital and laboratory safety and infection control policies for clinical testing
• Ensures appropriate supplies are always on hand in their assigned area or department
• Trains or instructs laboratory personnel in performance of client service protocol and procedures where assigned
• Participates in developmental work on new protocol
• Participates and collects, evaluates, and reports quality management data in order to monitor and improve laboratory understanding applicable to Laboratory and client services
• Attends and participates in continuing education programs to monitor proficiency, expand current knowledge and enhance professional excellence.  Willingly shares knowledge and provides clinical orientation to other members of the staff
• Oversees job competency/skills check program
• Maintains open communication with supervisors, pathologists and fellow employees to ensure optimal operation of department. 
• Communicates pertinent information to other members of the health care team in a clinically relevant time frame to enhance CS’s contribution to patient care
• Maintains strict confidentiality in all situations and with all documentation
• Maintains and assists with continual compliance as required by standards of accrediting or regulatory agencies
• Coordinates and schedules the activities of assigned personnel to optimize productivity and minimize unbudgeted hours. Provides direction and makes decisions concerning CS situations
• Maintains consistent service and productivity in an unpredictable workload environment
• Monitors personnel performance and documents performance through periodic appraisals as directed by company guidelines
• Establishes procedures and maintains a laboratory department or unit under the direction of the client service manager in compliance with accreditation and other regulatory standards
• May perform the most difficult and advanced tasks
• Establishes and writes laboratory procedures, using computer software, for method validation as required
• Adheres to safety, confidentiality, compliance, and legal requirements
• Must have reliable and consistent attendance and comply with company guidelines on attendance
• Assists in after hour calls from Client Service Lab Assistants when needing guidance.
• Uses judgement to seek guidance from Superior or Pathologist
• Performs other duties as assigned

All you need is:

• Bachelor degree in medical technology or related science from an accredited program
• Current certification or registration as a Medical Technologist such as ASCP, NCA, HEW or equivalent
• Valid and current State of Hawaii license as a Medical Technologist
• Minimum four (4) years clinical laboratory experience in a hospital/commercial lab setting.  The COO, or designee, may use discretion in assignment of supervisory position to an individual with less than 4 years of experience.
• The COO, or designee, may also use discretion in assignment of supervisory position to a Medical Laboratory Technician with 5 or more years of laboratory and/or Client Service experience.
• Strong computer skills (Word and Excel) and knowledge in lab information systems is required
• Successfully pass Company Pre-Employment drug test and periodic and random thereafter

Bonus points if you’ve got:

• 4+ years of laboratory experience in a hospital/commercial lab setting.

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging – we are a community

We also want you to know:

This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality and abide by all applicable privacy and security standards. Employees are expected only to access PHI when required to fulfill job duties.

Scheduled Weekly Hours:

Work Shift:

Job Category:

Company:

In 2008 Clinical Labs of Hawaii became a member of Sonic Healthcare Ltd. Sonic is headquartered in Sydney, Australia. Since its establishment in 1987, Sonic Healthcare has grown to become the world’s third largest pathology/laboratory medicine company with operations in eight countries. Sonic’s success stems from the belief that a global culture of Medical Leadership leads to the delivery of outstanding medical services.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.