Azure Systems Administrator

1 day ago

Jacksonville FL United States PATH FORWARD IT LLC Full time
Grow your IT career with us

Do you enjoy technical project work in the cloud and problem solving?
Do you want to surround yourself with passionate, knowledgeable IT experts?
Are you a strong communicator who thrives when helping others?
Are you looking for a company that values its employees and its culture?

This could be a good fit for you - and for us

Path Forward IT (PFIT), a Blue Alliance company, is a national IT services provider with origins in healthcare IT. Since 2002, Path Forward IT has been troubleshooting, architecting, migrating, protecting, and securing IT environments for healthcare practices and businesses across a multitude of high-impact industries. At Path Forward IT, we are looking for the right person to fill the role of Azure Systems Administrator whose primary responsibility is to manage assigned projects, support Azure & SharePoint development, ensure timely resolution of escalated issues, and collaborate with Engineers at all levels to improve team performance and client outcomes.

As a member of our IT Support team, an Azure Systems Administrator manages projects assigned and all tasks / time entries that come with them. This role assists with development of project processes, most notably in Azure & SharePoint and the overall success of our client’s environment. The Azure Systems Administrator will maintain SLA of escalated issues from the Service Support team and work with Level I - III Engineers as needed to resolve issues, transferring knowledge to Level I - III team members by being available, communicating solutions, and helping elevate the team with high quality work.

Important Attributes for a Path Forward IT Azure Systems Administrator

All time is documented daily (activities, projects, tickets) in the moment of doing said task in the company's ticketing system
Establish and build relationships with Service Support Engineers and Project Engineers ensuring optimum client experience and depth of service expertise
Critical thinking and creative problem solving to ensure best practice standards for client needs Technical/Product Knowledge
Create new articles when service, task, or resolution is not documented in IT Glue
Resolve escalated issues independently
Assist Director of Client Services in product solutions, evaluation and planning
Maintain vendor relationships documentation and communication
Technical guidance and collaboration to peers, including Level I - Level III Engineers

And of course, your technical skills This should include:

Ticketing software - Incident Management, time allocation, projects, and opportunities
Remoting into systems, create and push scripts and run action creations
Active Directory - Advanced knowledge in enterprise operational support from domain controllers down to user creation
Microsoft Windows/Servers - Strong knowledge in enterprise operational support for all Microsoft on-prem technologies, server patching, exchange patching, and maintenance
Microsoft Services and Network Equipment - Installation, troubleshooting and ongoing training
M365 Administration - User creation and license assignment
Networking - Advanced knowledge of network troubleshooting skills, ability to identify VLAN, DHCP, DNS and circuit issues, excellent understanding of CMD line tools and software to identify network issues
Virtualization - Advanced knowledge in enterprise operational support for VMware & Hyper-V from maintaining the host down to creating a new guest
Advanced knowledge in AzureAD and Microsoft 365
Expert proficiency with central repository for project documentation
Advanced knowledge of hardware and software deployment, and troubleshooting
Maintain advanced knowledge of technical infrastructure (servers, network, applications, etc.) for specific client assignment(s)
Software as assigned

As a Path Forward IT Azure Systems Administrator, we’re counting on you to:

Maintain established SLAs as defined by Manager
Document all notes, meeting minutes, and customer communications in company CRM and IT Glue, as appropriate
Ensure all time and expenses are compliant with company policy
Maintain established project timelines
Timesheet for current week submitted by end of shift Friday
Work and document established billable hours each week
Verify and submit relevant documentation updates post project

Why would You want to work with Us?

Being part of the Path Forward IT team, a Blue Alliance partner, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds – the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.

Benefits of working at Path Forward IT:

Be part of a fun, awesome team
9 paid holidays
401K Retirement with matching contributions
Excellent medical, vision and dental insurance
Life insurance and disability insurance
Cell phone stipend
3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

1. Entrepreneurial Culture

2. Fast-paced Flow, with a Variety of Projects

3. Collaborative Work Environment

4. Training & Certifications

5. Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, Path Forward IT, participate in E-Verify.

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