Home Health/Hospice Receptionist

3 weeks ago

Milford MI United States CorsoCare Full time
Receptionist- Milford office

CorsoCare

Position Summary:

The Receptionist provides general office support with a variety of clerical activities and related tasks. The receptionist will be receiving guests at the front desk by greeting, welcoming, directing, and announcing them appropriately. The receptionist will be responsible for professionally answering incoming calls and directing calls to appropriate associates. The receptionist will assist office/clinical staff with special projects, mailings and requests, as needed.

Required Experience for Receptionist:

Possession of high school diploma or equivalent (GED)
One year of relevant experience and/or training, or equivalent combination of education and experience
Compliance with accepted professional standards and practices
Competency in Microsoft applications including Word, Excel, and Outlook
Flexible, cooperative, and optimistic in fulfilling all obligations which supports team performance and productivity
Present professional appearance/dress

Accountabilities for Receptionist:

Resilient Communication: Ability to consistently and effectively communicate with CorsoCare employees and customers
Relationship Development: Creating relationships honest conversations, and following through on action items
Ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards
Support relationships by providing consistent values, attentiveness, and 1440 experiences

Other key Responsibilities for Receptionist:

Ensures phone calls are redirected accordingly
Greet guests in a professional, friendly, hospitable manner
Maintains confidential patient records in accordance with privacy and security standards of the Health Insurance Portability and Accountability Act (HIPAA) and other applicable state laws.
Honors patients’ rights.
Participates in the Agency’s Emergency Preparedness, Procedures and Emergency Communications plan.
Order, maintain, and restock office and breakroom supplies
Creates and assembles Start of Care
Order/set up lunches for meetings and special events
Organize and coordinate use of meeting rooms
Collaborate with office staff to plan events for clinician meetings

Skills for Success:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Building strong relationships
Ability to write routine reports and correspondence
Good time management skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
Relating openly and comfortably with diverse groups of people
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Travel utilizing own vehicle for the coordination of lunches, errands, and other required needs
Ability to deal with problems involving several concrete variables in standardized situations
Communicating clearly and frequently with patients, clinicians and all employees within the organization

#CORRN

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