ED, Digital Core Delivery

Position Title (Business Title): Executive Director, Digital Core Delivery

Business/Functional Unit: I&T

The Executive Director, Digital Core Delivery is responsible for all aspects of the digital core.  At CSL, the digital core is the technology foundation that supports all aspects of CSL’s business including cloud computing, networking, voice, and hosting. 

This role plays a pivotal role in driving the modernization and innovation of CSL infrastructure ecosystem to provide flexible, scalable platforms that can streamline data flows and integrate seamlessly with cloud services and other technologies.  Working closely with the technology office, they will set priorities and standards, drive development and implementation, and manage strategic partners to ensure the digital core meet CSL requirements as it relates to robustness, security, reliability, scalability, consistency, and cost effectiveness. 

The leader will manage a team of IT professionals and collaborate with cross-functional teams, such as cybersecurity, identity governance and enterprise systems.  They must stay abreast of emerging technologies and industry trends to identify opportunities for digital growth and improvement, fostering a culture of continuous innovation and efficiency. They must demonstrate effective communication and strategic planning skills as this leader must be able to articulate the digital vision to stakeholders and drive initiatives that enhance performance and customer experience over time.

Reporting Relationships:

Reports to: SVP, Infrastructure, Cybersecurity, & End User Services & CISO

Direct reports: Team of 4-6 senior level independent contributors and senior leaders.

Main Responsibilities and Accountabilities:

Strategic Leadership and Technical Acumen

• Develop, execute, and continuously evolves a comprehensive digital core strategy that aligns with the CSL’s mission and objectives. Set the mission, vision, and strategy of the Digital Core Delivery area to maximize the success of business and technology initiatives and transform the company’s infrastructure to a modern, scalable, and efficient environment.
• Lead and inspire a large team of technical professionals, foster a culture of innovation, collaboration, and excellence.  Conceptualize and oversee the development of curriculums to upskill the team as needed as the company transforms its digital core aimed at developing full stack intelligence technical professionals.  
• Set priorities and provide effective budget management ($100M) for the Digital Core Delivery area.
• Stay abreast of and introduce innovative, differentiating capabilities that enhance CSL digital agenda and competitive capabilities.
• Foster and maintains strategic, relationships with external vendors, service providers, and other key providers.
• Maintain industry relationships; may be required to speak at or support industry or strategic partner lead conferences.
• Coach team to set and achieve individual development goals that support the strategy, providing meaningful developmental experiences to include formal training opportunities and stretch assignments.

Cloud, Hosting and Network Management

• Oversee the deployment, management, and optimization of cloud and hosting solutions to ensure scalability, reliability, and security. Ensure seamless integration of cloud services with on-premises systems and applications.
• Drive the adoption of cloud-native, future-ready technologies and best practices to support application migration, CSL’s data fabric and analytics.
• Drive automation across the digital core aimed at efficiency and reduction of incidents and related outages.
• Manage and optimize the company’s network environment to support high availability, monitoring and observability, and performance, and security.
• Ensure robust network monitoring, observability, and automation across the digital core.

Local and Regional Delivery and Operations, Manufacturing and Plasma Center support

• Oversee technology delivery and support for local corporate offices, manufacturing sites, plasma centers and affiliates.
• Ensure consistent and efficient IT service delivery across all locations.
• Implement standard operating procedures and best practices for IT support and operations.
• Work closely with the manufacturing automation and plasma center support team to ensure the digital core meet the unique needs of these business areas.

Modernization and Technical Debt Reduction

• Identify and drive reduction of areas of technical debt within the company’s infrastructure and legacy data centers.
• Lead initiatives and projects to modernize legacy infrastructure components and related systems. to improve efficiency, reduce costs, and enhance agility.

Service Provider Management

• Oversight of Managed Service Providers to ensure service level management (SLA) and Experience Level management (XLA) metrics are consistently met.

Position Qualifications and Experience Requirements:

Education

• Undergraduate degree in Information Technology, Computer Science, or a related field preferred.  Related certifications, and advanced graduate studies desirable. 

Experience

• 15+ years’ experience in the pharmaceutical/biotechnology industry. Experience in regulated manufacturing environments would also be a good candidate.
• Strong interpersonal skills to quickly build rapport and credibility with CSL leaders and key external stakeholders.
• Track record of leading infrastructure transformation and modernization initiatives.
• Strong understanding of cloud technologies, network management, and IT operations.
• 7-10 years’ experience leading and managing teams in a 24x7 international environment and with cross-functional teams.
• Strong Project management, technical change management, and use of agile methodologies experience.
• Knowledge of cybersecurity best practices and compliance requirements.

Competencies

• Excellent writing and oral communication skills; critical thinking and innovation; ability to convey risk to cause appropriate action.
• Thinks beyond and incorporates external factors into business strategy.
• Builds bridges and empowers One-CSL teams.
• Unleashes outcomes and creates an environment of decision making and appropriate risk taking
• Ignites agility and creates a nimble environment.
• Inspires the future and drives the strategy throughout the organization.
• Cultivates talent and takes proactive steps to secure future talent

Minimum requirements and flexible working hours will be considered as related to our EEO policy.

CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.

Please take the time to review our benefits site to see what’s available to you as a CSL employee.

CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring.

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.