IT Support Center Analyst

3 weeks ago

Cincinnati OH United States Roto-Rooter Services Company Full time
Overview:

We have an excellent opportunity available for an on-site IT Support Center Analyst in our Home Office located in downtown Cincinnati.

Responsibilities:

Your responsibilities will include:

Troubleshooting of computer hardware and software and other technology tools, products and peripherals
Installs hardware, software, networking and peripheral equipment as needed
Response and support for iSeries related Operator level support requests and troubleshooting
Responds/resolves incidents and service requests in accordance with expected service levels
Oversee the execution and completion of assigned tasks
Logs and tracks all work effort using ITSM tools, and maintains history records and related documentation
Ability to multi-task in a fast-paced environment while delivering high standards of customer service
Demonstrates and actively promotes an understanding and commitment to the mission of Roto-Rooter through performing behaviors consistent with the organizations' values
Requirements:

Requirements include:

Associate degree in related field
3-5 years' experience in related technical support role
Operator level IBM iSeries/ AS400 experience
May consider an equivalent combination of education and experience

Applicable Technical Certifications:

Microsoft MTA, MCSA, MCSE
CCNA, Networking +
ITIL Foundations preferred
HDI Support Center Analyst preferred
Benefits:

At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including:

Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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