Supv- Pharmacy Technician

Northern Light Pharmacy

Department: Retail Pharmacy - State St

Position is located: 210 State Street

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: Variable

Summary:

The Pharmacy Technician Supervisor serves as a resource, subject matter expert, and passionate advocate for the technician workforce at Northern Light Pharmacy State Street. The Technician Supervisor is responsible for the uniform implementation of training and competency evaluations at Northern Light Pharmacy State Street. As appropriate, and under the guidance of the PIC, the Technician Supervisor will support the development of performance improvement plans, serve as one to one for training, and provide guidance and recommendation to the PIC on technician issues. The Technician Supervisor will be responsible for overseeing the technician schedule at State Street Pharmacy and allocating coverage based on call outs within their own location. Other responsibilities include support for the Pharmacy Buyer, procedure development and implementation, annual performance evaluations for all technicians at State Street, and providing staffing coverage.Preferred candidates would have an associate degree and 5 years of technician experience with at least 2 years in a leadership capacity. This is a full-time position with weekend coverage required on a rotational basis.

Responsibilities:

Develops, implements, and continually evaluates standardized technician training and competency assessments. Has the ability to adjust communication to meet the needs of the audience and provides appropriate support and constructive feedback as needed.
Responsible for managing the technician schedule at State Street Pharmacy. Allocates technician resources to fill unassigned shifts and respond to call outs as they are reported, effectively communicates procedure for PTO requests, and equitably allocates day off requests within State Street Pharmacy.
Supports the development of procedures and improved workflows to enhance the experience of pharmacy technicians at Northern Light Pharmacy State Street.
Support pharmacy operations by assisting with inventory management tasks, providing pharmacy purchaser coverage, and processing billing claims.
Maintains a firm understanding of the concerns and needs of State Street technicians by participating in regular one on one rounding, attending huddles, and soliciting of feedback. Reports feedback, observations, and trends to PIC and local leadership as appropriate.
Under the supervision of the PIC and in collaboration with Pharmacy Technician Manager and HR, provide support for all aspects of staff performance improvement planning. This may include assisting with investigations, writing performance improvement plans, and communicating expectations to technicians.
Monitors productivity, directs daily workflow, and establishes daily workload pattern, including special projects and downtime tasks.
Under the supervision of the PIC and in collaboration with local leadership, HR, and Talent, provide support for initial candidate review, participate in interviews, and provide recommendations to the hiring manager.
Leads by example, providing support across all pharmacy technician duties and responsibilities including staffing, weekend rotation, data entry, prescription preparation and sales of prescriptions and other merchandise, answering phones in a timely manner, stocking, ordering, and maintaining front store product, and delivering exceptional patient care.

Other Information:

Two years of retail pharmacy technician experience in a leadership role required.
Maintain harmonious work relationships.
Comply with all Policies/Procedures.
Complete other duties as assigned within designated time.
Provide quality customer service. Maintain a clean, appealing pharmacy/retail area free of clutter.
Superior oral and written communication.
Proficient in Microsoft Office suite.
Perform well in fast paced environments.

Competencies and Skills

Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
Develops Self and Others: Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability.

Credentials

Required Pharmacy Technician

Education

Required High School Diploma/General Educational Development (GED)Minimum: High School Diploma, with a minimum of four (4) years of pharmacy experience, including training and demonstrated leadership experience.
Preferred: Associates degree.

Working Conditions

Work with computers, typing, reading or writing.
Prolonged periods of sitting.
Prolonged periods of standing.
Prolonged periods of walking.
Lifting, moving and loading 20 to 30 pounds.

---