Bilingual Center Coordinator

6 days ago

Milwaukee WI United States Planned Parenthood of Wisconsin, Inc. Full time
At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 60,000 patients annually in 21 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong
This is an excellent opportunity for a Bilingual (English/Spanish) Center Coordinator (40 hours/week). As a valuable member of our team, all Center Coordinators are provided paid training to learn how to deliver clinical care and how to complete medical administrative tasks.
As part of our comprehensive benefit package, we offer:- Company contribution toward medical insurance deductible- Generous Paid Time Off- 10 Days of Holiday Pay- Immediate 401(k) Vesting with up to 6% company contribution- Paid Parental Leave- Tuition Assistance- Public Service Loan Forgiveness Program
PPWI's compensation philosophy is rooted in equity. Starting offers are determined by both the candidate's applicable experience and internal equity. The Bilingual Center Coordinator pay starts from $19.99 per hour.
Additional $1.50 per hour for bilingual (English/Spanish)
PURPOSE of POSITION:
Under the direction of the Center Manager and the Regional Director, the Center Coordinator provides leadership and direction within the health center to support a team-based, customer-focused, results-oriented service model that achieves clinical, operational and financial goals. Responsibilities include assisting the Center Manager with the management of operations, staff supervision, budgeting and oversight of services provided to patients in accordance with approved current medical standards, policies and procedures, patient services parameters, and business management operations including a commitment to quality healthcare and excellent customer service.
QUALIFICATION REQUIREMENTS:
Must be committed to quality healthcare, excellent customer service, vision and the values of Planned Parenthood of Wisconsin, Inc. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction. Ability to relate to diverse communities. Must be sensitive to cultural and ethnic differences among staff and patients. Ability to work independently and as a team member. Excellent written and verbal communication skills. Possess a warm, caring manner. Accuracy and attention to detail essential. Ability to read and implement written instructions.Ability to physically assist a patient in distress. Computer skills desirable. Some positions require bilingual skills and/or venipuncture skills / IM injection skills.*
EDUCATION and/or EXPERIENCE:
High school diploma required and two-years work experience required, preferably in a medical/business environment, i.e., in a family planning setting or an OB/GYN office. Associate degree or relevant college course-work preferred or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired may be considered.
Management and supervisory experience preferred. Budgetary experience and/or responsibility preferred.
* CPR certifiable.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands of the position necessitate hearing, talking, handling and grasping regularly. May require lifting up to 30 pounds. Specific vision conditions include close vision reading. Requires the ability to operate a computer, telephone, fax, copy machine and adding machine or calculator. Requires the ability to operate medical equipment.
WORKING CONDITIONS:
The position is generally performed in a medical office environment but involves frequent interruptions. The noise level is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations, however, may be made to enable individuals with disabilities to perform said essential functions.
Will work with blood or blood-borne pathogens and will require OSHA training which will include extensive safety precautions and the use of protective equipment.
Availability to work flexible hours and travel to other PPWI other health centers as needed.
Must have own reliable transportation. This position requires occasional traveling statewide, therefore a valid driver's license and auto insurance in accordance with agency liability standards may be required.
Evening and/or weekend hours may be necessary.
Essential Duties and Responsibilities:
  • Operations
  • 1. Assists with the day to day management of all health center(s) activities within defined cluster.
  • 2. In collaboration with the center Clinicians, Regional Director and Patient Services Administrative Team, develops, implements and improves operational initiatives to ensure high quality, service excellence and efficient care to PPWI patients.
  • 3. Participate in health center efforts to achieve established goals for productivity.(e.g. assist licensed staff with visits; answer phones within 6 rings presenting the soonest appointment)
  • 4. Create & maintain medical documentation in an EHR system in compliance with EHR policies and procedures.
  • 5. Oversees all aspects of front office management.
  • 6. Provides direct patient care consistent with level of training, licensure and/or certification, according to medical standards and guidelines.
  • 7. Accurately implements, interprets and ensures compliance with all PPFA, PPWI and regulatory policies, practices, procedures and standards in health center operations.
  • 8. Prepares work schedule and assignments for health center staff.
  • 9. Orders supplies and maintains inventory system.
  • 10. Monitors health center interior and exterior and maintains facility in clean and safe condition. Coordinates routine maintenance, including carpet cleaning, painting, etc.
  • 11. Ensures health center security is maintained during operational hours and at closure.
  • 12. Maintains equipment as required by agency procedure and protocol.
  • 13. Monitors site-specific quality assurance activities for non-medical operations including; non-medical audits, non-medical drills and training of staff.
  • 14. Maintains and monitors medical records system to ensure compliance with agency policies and procedures.
  • 15. Participates in Agency Quality Assurance Program. Under the direction of the Quality and Risk Manager, implements overall quality assurance activities at the health center.

Financial
  • 1. Supervises and monitors all aspects of revenue collection including patient enrollment in third party payment programs.
  • 2. Ensures that staff adheres to all aspects of cash management policies and procedures.
  • 3. Participate in health center/affiliate efforts to achieve established revenue cycle goals. (e.g. screen and enroll clients in third party payer sources both public and private; collect fees at the time of service, ask for donations, post accurately, adhere to frequency tables in terms of dispensing medication etc.)
  • 4. Monitors weekly patient encounters to identify and project target encounter goals.
  • 5. Monitors daily transaction reports for accuracy and compliance.
  • 6. Reviews, approves expense reports and invoices in a timely manner.
  • 7. Assists Center Manager with preparation of center budget.
  • 8. Assists with reporting requirements related to special grants.

Staff Management
  • 1. Assists with hiring of health center staff.
  • 2. Assists with employee performance management, including providing information and feedback to the Center Manager in relation to performance evaluations and corrective action (improvement plans).
  • 3. Monitors, facilitates and/or participates in new employee training.
  • 4. Assists with staff meetings based on the needs/requirements of the center or agency.
  • 5. Assists with the mediation of staff complaints, concerns, and disputes.
  • 6. Fosters a positive attitude among staff regarding the goals and objectives of the agency.
  • 7. Serves as a back-up support to the Center Manager as required.

Customer Service
  • 1. Creates environment that stresses patient courtesy and responsive service delivery.
  • 2. Monitors and ensures patient access to medical care.
  • 3. Adhere to affiliate goals, policies and standards of conduct in terms of professionalism and customer service.
  • 4. Assist center staff in achieving 60 minute visits as well as answering phones professionally.
  • 5. Resolves patient complaints and request for service promptly and courteously.
  • 6. Administers patient customer satisfaction surveys under direction by Patient Services Administrative Team. Assists Center Manager in the development of an improvement plan to address any deficiencies.

Public Relations
  • 1. Maintains cooperative arrangements with building management, tenants and community resource to provide for facility maintenance and security.
  • 2. In collaboration with Center Manager, establishes and maintains contact with local health agencies and community organizations with which PPWI has current patient care contracts and/or relationships.

Other
  • Performs other duties as assigned.
PPWI is an equal opportunity employer committed to diversity in the workplace.RequiredPreferredJob Industries
  • Other

  • Bilingual Call Center Specialist

    7 days ago

    Milwaukee, Wisconsin, United States Extension, Inc Full time

    Job OverviewExtension, Inc. is seeking a highly skilled Bilingual Call Center Specialist to join our team in Milwaukee, WI.We offer an attractive salary of $45,000 - $55,000 per year, making it an excellent opportunity for those looking to start or advance their career in customer service.About the RoleAs a Bilingual Call Center Specialist, you will be...

  • Bilingual Health Care Assistant

    7 days ago

    Milwaukee, WI, United States Planned Parenthood of Wisconsin, Inc. Full time

    At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 60,000 patients annually in 21 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe,...

  • Bilingual Administrative Coordinator

    3 weeks ago

    Baltimore, MD, United States TEKsystems Full time

    Bilingual Administrative Coordinator (English & Spanish)Location: Downtown Baltimore, MDDescriptionThe Bilingual Administrative Coordinator assists the Manager and Assistant Manager with administrative and secretarial duties. The coordinator is responsible for generating and replying to routine correspondence and phone calls and taking down messages and...

  • Bilingual Patient Coordinator

    4 weeks ago

    Bryan, TX, United States Topaz Dentistry & Braces - a Benevis company Full time

    Overview: Topaz Dentistry & Braces - Bryan TX FT Bilingual Patient Coordinator Schedule M-F 7:30am - 5pmWork for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care....

  • Patient Services Coordinator II, Spanish-English Bilingual

    4 weeks ago

    Boston, MA, United States Massachusetts General Hospital Full time

    The Massachusetts General Hospital Psychology Assessment Center (PAC) is a neuropsychological and psychological assessment service for adult patients. To best serve our Spanish speaking patients, we are seeking a bilingual candidate fluent in both Spanish and English. The MGH has a robust Qualified Bilingual Staff (QBS) assessment program in place to...

  • Patient Services Coordinator II, Spanish-English Bilingual

    4 weeks ago

    Boston, MA, United States Massachusetts General Physicians’ Organization Full time

    The Massachusetts General Hospital Psychology Assessment Center (PAC) is a neuropsychological and psychological assessment service for adult patients. To best serve our Spanish speaking patients, we are seeking a bilingual candidate fluent in both Spanish and English. The MGH has a robust Qualified Bilingual Staff (QBS) assessment program in place to...

  • Program Activity Coordinator

    1 month ago

    Milwaukee, United States Milwaukee Christian Center Full time

    Job DescriptionJob DescriptionThe primary goal of the Program Activity Coordinator is to facilitate educational, health and recreational programming for seniors (age 60+) within the Milwaukee Christian Center’s (MCC) Older Adults program. Responsible for activity data collection and input, along with updating and maintaining participant files and...

  • Bilingual Patient Care Coordinator

    4 weeks ago

    San Francisco, CA, United States Sonrava Health Full time

    Overview Our company is looking for a bright, motivated and talented Bilingual Patient Care Coordinator. The Patient Care Coordinator is the primary point of contact and communication for patients in our offices. The Coordinator will greet patients, introduce them to the office, coordinate treatment services, and nurture the patient relationship. The Patient...

  • Customer Service Representative

    4 weeks ago

    Milwaukee, United States Milwaukee Area Technical College Full time

    Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170 high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to Customer Service Representative, Customer Service, Call Center, English, Spanish, Bilingual, Retail

  • Bilingual Customer Success Agent

    2 weeks ago

    Milwaukee, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract for a Bilingual Customer Success Agent in the machinery and worktools industry, based in Milwaukee, Wisconsin. The Bilingual Customer Success Agent will play a crucial role in maintaining and enhancing customer satisfaction, acting as a liaison between the company and its valued partners....

  • Bilingual Patient Coordinator

    2 months ago

    Baltimore, MD, United States Porter Dental & Braces - a Benevis company Full time

    Overview: Porter Dental & Braces - PattersonWork for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 3000 employees in...

  • Bilingual Universal Banker

    2 months ago

    Milwaukee, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Bilingual Universal Banker to join our team in the non-profit sector, based in Milwaukee, Wisconsin. As a Bilingual Universal Banker, your primary role will be to manage the consumer loan process, provide exceptional customer service, and promote our credit union products and services. This role also offers...

  • Care Coordinator LCDC Crisis Center

    4 weeks ago

    Rosenberg, TX, United States Texana Center Full time

    Care Coordinator / Licensed Chemical Dependency Counselor (LCDC) - Crisis Center Role Responsibilities This position provides substance abuse assessment and counseling services to individuals with a mental illness with a co-occurring substance use/abuse diagnosis who are residing in the Crisis Center (involuntary extended observation unit and voluntary...

  • Bilingual Patient Coordinator

    1 month ago

    Ft. Wayne, IN, United States Pippin Dental & Braces - a Benevis company Full time

    Overview: Bilingual Patient Coordinator Pippin Dental & Braces Ft. Wayne, IN Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything...

  • Part-time Bilingual Patient Coordinator

    4 weeks ago

    Lufkin, TX, United States Goodland Dentistry & Braces - a Benevis company Full time

    Overview: Bilingual Part-time Patient Coordinator Goodland Dentistry & Braces Lufkin , TX (Saturdays Only 9am - 6pm) Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality,...

  • Distribution Center Inspection Coordinator

    6 days ago

    Milwaukee, Wisconsin, United States Batteries Plus Full time

    We are seeking a skilled Distribution Center Inspection Coordinator to join our team at Batteries Plus in Glendale, WI. As a key member of our operations team, you will be responsible for coordinating inspections and ensuring the quality and accuracy of products being shipped to our customers.The estimated salary for this role is $55,000 - $70,000 per year,...

  • Bilingual (Spanish) Call Center Representative

    4 weeks ago

    Trenton, NJ, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Registered Nurse

    3 months ago

    Brooklyn, NY, United States Boro Park Center Full time

    Boro Park Center is hiring a Bilingual Registered Nurse (RN) Unit Manager in Brooklyn, NY. Duties: Handle all supervisory duties for assigned unit Help establish and implement employee policies and procedures Mentor less experienced nurses, offering clinical & career advice Maintain the standards of care for the unit Review Resident records &...

  • Registered Nurse

    7 months ago

    Brooklyn, NY, United States Boro Park Center Full time

    Boro Park Center is hiring a Bilingual Registered Nurse (RN) Unit Manager in Brooklyn, NY. Duties: Handle all supervisory duties for assigned unit Help establish and implement employee policies and procedures Mentor less experienced nurses, offering clinical & career advice Maintain the standards of care for the unit Review Resident records &...

  • Care Coordinator I Bilingual

    1 month ago

    Glendale, CA, United States Didi Hirsch Mental Health Services Full time

    Care Coordinator I Armenian Bilingual (Glendale Child & Family Services) This is a hybrid position and you have the option to elect into a 9/80 flex work schedule. The pay range for this position is between $21.38 - $24.59 per hour. $2,000 sign-on bonus for external candidates. About Didi Hirsch Didi Hirsch Mental Health Services has been a national...