Fiber Director

1 month ago

Cleveland TN United States Cleveland Utilities Full time
Fiber Director

Cleveland Utilities Authority, a municipal utility providing electric, water, wastewater and broadband services to the Cleveland, Tennessee/Bradley County area, is seeking a Fiber Director. This position will require a strong working background in the FTTH/FTTP Telecommunications business and technology and be comfortable addressing and resolving complex problems.

ESSENTIAL FUNCTIONS:

  • Manages all aspects of CUA Fiber/Broadband project including construction, installations, network, DIA, and staffing.
  • Responsible for working with vendors, contracts, or internal resources to define scope and technical requirements.
  • Manages budget and forecast.
  • Responsible for Commercial and Residential Sales and Customer Take-Rate, Customer Care, Technical Support, Installation and Repair, Core and Access Networks, and other areas critical to the success of the market.
  • Sets market goals, measures performance against those goals and develops budgets and plans designed to achieve those goals.
  • Develops and ensures the successful execution of compelling operational strategies and plans to improve market revenues, operational efficiency, and customer satisfaction.
  • Monitors competitive activity and devises strategies and plans to retain customers and improve market advantage.
  • Regularly and effectively communicates with customers, community leaders, team members, shared service colleagues, and company leadership regarding the Company and the market.
  • Designs and ensures the proper execution of practices, processes, and other measures to ensure desired market results.
  • Manages and resolves (and work to minimize) customer escalations and ensures market colleagues are committed to envisioning and delivering premier customer satisfaction and are fulfilling that mission.
  • Performs other duties as assigned by Vice President Information Technology Division.

PERSONAL REQUIREMENTS:

  • Bachelor s degree in a related field (from an accredited college/university): Required. Master s degree (from an accredited college/university): Preferred.
  • Ten years of job-related experience, with increasing responsibility in the telecommunications industry.
  • Successful track record in managing a FTTH/FTTP telecommunications network.
  • Advanced knowledge of installation, repair, central office, and outside plant functions.
  • Knowledge of OSP engineering and functions.
  • Proficient use of Microsoft Word, Excel, and PowerPoint.
  • Experience with QuickBase.
  • Valid Tennessee driver s license.

Qualified applicants should submit a resume by Friday, August 23, 2024, by clicking Apply Now.

CLEVELAND UTILITIES AUTHORITY AN EQUAL OPPORTUNITY EMPLOYER



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