ARP Associate

Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with each other and with our internal business partners to delight our customers.  We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best.  Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. 

Summary: 

ARP team supports Account Reconciliation, Positive Pay, CD ROM and Statement Rendering.    

The Operations Processor - ARP (Account Reconciliation Program) is responsible for reviewing checks and making decisions based on the customer requirements. Provides statement reconcilement, along with mailing or using other forms to deliver the reconcilement and statement to the customers.  Provide support for ARP processes including troubleshooting file issues and escalating issues when appropriate.  Follow policies, procedures, and regulations including proper documentation and accurate recordkeeping. Respond to inquiries related to ARP activities from various internal sources while applying sound decision-making techniques and exhibiting necessary follow-through. 

The ideal candidate possesses impeccable customer service skills, excellent critical thinking skills and the ability to maintain poise under pressure. 

Responsibilities: 

• Service/support to internal business partners through email and phone calls
• Monitoring and providing maintenance to Positive Pay accounts daily by researching and correcting rejects and exceptions utilizing the ARP/SMS On-line Application, Image Retrieval System, and Adjustment Express
• Reconciling and mailing corporate accounts with DDA statements and CD-ROMs of Imaged checks
• Processing user defined calendar cut-off requests
• Scanning and filing reports daily
• Setup new customers
• Providing updates and changes to instructions via On-line system. Other duties include maintaining reports, keeping accurate records for reconciling and tracking purposes, and meeting quality goals and standards established by management.
• Maintaining good relationships with clients and team members

Requirements:

• Excellent verbal and written communication skills
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
• Strong analytical skills
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given
• Excellent organizational and customer service skills
• High School diploma required; degree preferred or equivalent experience/working knowledge of banking/operations

Hours:

• Monday - Friday
• 4:00 AM - 1:00 PM

About Us:         

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.         

Benefit Highlights:         

• Medical with wellness incentives, dental, and vision 
• HSA with company match 
• Maternity and parental leave 
• Tuition reimbursement 
• Mentor program 
• 401(k) with 6% match 
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:          

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.         

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)