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Experienced Service Technician/Auto Mechanic

3 months ago

Anchorage AK United States Swickard Chevrolet Buick GMC Cadillac of Anchorage Full time
*\*\*Veterans encouraged to apply\*\**

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

Embark on the adventure of a lifetime and move to the beautiful state of Alaska Alaskan residents benefit from the annual Permanent Fund Dividend, no state income or sales tax, world-class hunting and fishing, stunning outdoor scenery and summer weather, and more

*How You Will Make an Impact*
Our guests seek professionalism, honesty, and credibility. As a Service Technician, you will be one of the primary team members responsible for delivering elevated hospitality by ensuring par excellence of our vehicles. Your efficiency of service and repair will directly impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.

*Responsibilities:*
* Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
* Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers
* Perform vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to ensure customer loyalty
* Communicate with Parts Department and Service Advisors regularly to effectively manage production and Customer communication
* Diagnose the cause of any malfunction and perform repair, if authorized by the customer
* Conduct multi-point inspections to make appropriate recommendations to ensure the safety and reliability of customer vehicles
* Document work performed on each vehicle on the repair order
* Keep abreast of factory technical bulletins and participate in factory-sponsored training classes as appropriate
* Provide an exceptional customer experience to drive loyalty
* Achieve targeted Customer Satisfaction Index

*Skills Needed to Win:*
* 3+ years prior automotive diagnostic, repair experience required.
* Previous experience with heavy line work including: transmissions, diesels, electrical, and reading diagnostic codes.
* Able to read trouble shooting charts
* Provides their own tools
* A team player who is focused on providing exemplary customer service.
* Ability to work in a fast-paced work environment.
* Strong organizational skills and detail oriented.
* Possess a valid in-state driver's license and an acceptable driving record.

*Benefits of Working at Swickard:*
* Apprenticeship program: Our apprenticeship program will provide the training, certification, and skills required to succeed and start your career as a service technician.
* Ongoing training and support
* Opportunities for continued personal and professional growth
* We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

*Competitive benefits package:*
* Insurance: medical, dental, vision, life, and pet insurance
* Optional disability coverage
* 401k plan
* Paid Holidays
* PTO

*About Us*
* We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
* We are a team. Everyone plays a role in our success.
* *Culture: *Our culture is defined by a few core principles; We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to workWe’re a hospitality company that happens to sell cars, parts, and service.
* *Highline Brands*: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Volvo, Porsche, Audi, Jaguar-Land Rover, and more.
* We have over 2000 employees at 41 franchises in 5 states…and we are still growing
* We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

_To all recruitment agencies: Swickard does not accept agency resumes. Please do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes._

Job Type: Full-time

Benefits:
* 401(k)
* Employee discount
* Health insurance
* On-the-job training
* Paid training
* Professional development assistance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed

Ability to Relocate:
* Anchorage, AK 99501: Relocate before starting work (Required)

Work Location: In person