Clinical Manager, RN HPH Hospice
1 week ago
It's inspiring to work with a company where people truly BELIEVE in what they're doing When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success Role: The Clinical Manager (CM) is responsible for direct oversight of all aspects of patient care provided by the staff members of the designated clinical staff including personnel management. Qualifications: * Bachelor's degree in Nursing or related field, or an equivalent combination of work experience and education * Active license as RN in the State hired to work, current active single-state out-of-state nurse license, or current active multistate/compact nurse license required. * Minimum of three (3) years of nursing experience * One (1) year of supervisory/management experience preferred. * Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023 * Previous oncology, hospice or home health experience preferred * Previous experience in providing geriatric care preferred for Nursing Home CMs preferred * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Demonstrated skills and ability in: fiscal accountability, communication, interpersonal relations, problem solving, individual team motivation, planning and organizing, conflict resolution and other leadership qualities * Ability to use equipment with visual and auditory mechanisms * Ability to effectively communicate (written and verbal) in English * Ability to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area Company serves * Ability to manage the emotional stress of working with and caring for terminally ill patients and their families * Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent the Company professionally at all times through care delivered and/or services provided to all clients. * Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Comply with Company policies, procedures and standard practices. * Observe the Company's health, safety and security practices. * Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. * Use resources in a fiscally responsible manner. * Promote the Company through participation in community and professional organizations. * Participate proactively in improving performance at the organizational, departmental and individual levels. * Improve own professional knowledge and skill level. * Advance electronic media skills. * Support Company research and educational activities. * Share expertise with co-workers both formally and informally. * Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Leadership Success Factors: * Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience. * Initiative. Originate action to achieve goals. * Management Identification. Identify with and accept the problems and responsibilities of management. * Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources. * Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results. * Leadership. Use appropriate interpersonal styles and methods in guiding others. * Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse. * Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance. Job Responsibilities: * Oversees clinical staff to ensure that the patient care delivery is efficient and effective with achievement of desired clinical outcomes 24/7. * Facilitates/participates in complex patient care conferences to facilitate meeting expected outcomes established in the plan of care. * Assists team, staff members to accurately determine patients' clinical needs, along with the appropriate level of care. * Directs weekly IDG meetings in an efficient and effective manner (if applicable). * Provides performance feedback and monitors accountability of clinical staff through documentation audits, reports, quality monitoring and supervisory visits. * Facilitates seamless coordination of patients' care between all parties, internal and external. * Administers direct nursing care to select patients, as deemed appropriate, to maintain own clinical competence and/or to assess particular patient requirement and to provide modeling to staff. * Works with Director to manage staffing in accordance with staffing model and budget. * Collaborates with other teams and departments, i.e., Pharmacy, Infusion Program, DME, HospiceHelp24, Continuous Care Program, Hospice Houses and Admissions, to ensure all patient care needs are met. * Ensures all required processes are completed in a timely manner to support regulatory compliance, e.g., recertification updates, care plans, physician orders. * Participates in QAPI projects and activities. * Ensures timely attention to and effective solutions for patient/family concerns and complaints. * Performs other duties as assigned. This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
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