Specialist, Client Reporting

1 month ago

Omaha NE United States Charles Schwab Full time
Position Type: RegularYour opportunity

At Schwab, you’re empowered to make an impact on your career.  Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

 

Client Reporting and Security Service (CRSS) is art of our Client Service & Support’s (CS&S) Operational Support division.  CRSS is a TIER 2 escalation team that promotes client loyalty by providing high quality subject matter expertise to our clients and internal business partners.  CRSS team members are provided ongoing and hands-on training to support departments that encompass a variety of subject matters including Schwab client tax reporting, cost basis, corporate actions, securities operations, distributions, and client reporting products.  Alternative Investments Custody Services is another business segment within CRSS and it assists clients and internal business partners with inquiries and process needs related to the custody of alternative investments. This includes a variety of functions covering Asset Acceptance, Trading, Distributions, Reconciliation, Transfers, Client Service, Valuation, Risk Reporting and Monitoring, Communications and Corporate Actions. The work performed is detailed, and explanations must be communicated in a clear and effective manner as clients can make financial decisions based on the information given.  We have teams in Orlando, Indianapolis, Denver, Phoenix and Westlake. Explore a challenging opportunity to join a critical department within CS&S’s Operational Support division that provides specialized phone support and resolution to client inquiries.

 

Our Enhanced Specialists build trust and inspire confidence through exceptional service, on every interaction with our clients.  In Client Reporting and Security Services (CRSS) and Alternative Investments (AI) groups, you are joining a team of professionals with a passion for providing a high-quality service experience to clients. You will:

  • Provide outstanding client service with a “one call resolution” mentality while demonstrating empathy and problem-solving skills
  • Manage client needs through to completion by means of follow-up, advanced research, client advocacy, and collaboration with business partners to ensure timely and accurate delivery of information
  • Practice active listening, open-ended dialogue, and rapport building to gain a thorough understanding of clients’ needs
  • Answer questions on a wide assortment of technical operational subjects including but not limited to Tax, Cost Basis, Corporate Actions, Distributions, Proxy, Class Action, and Securities Operations.
  • Anticipate client issues and problems and proactively take necessary steps to prevent such problems from occurring
  • Effectively manage and evaluate risk when reviewing client accounts and provide support related to varying operational subjects.
  • Set proper expectations when assessing and resolving client issues.
  • Deliver unparalleled value and outstanding service to our internal and external clients.
  • Recognize risks and acts to mitigate firm exposure.
  • Champion client use of Schwab’s digital platform and provide website navigational support by leading with a superior understanding of features and benefits of Schwab.com tools, products, and services to encourage adoption of our industry leading platform
What you have

Required Qualifications:

  • Minimum of 12 months of financial services experience in the brokerage industry.
  • Subject matter knowledge within one or more of the following areas: Corporate Actions, Distributions, Security Processing, Tax Reporting and Cost Basis.
  • Solid analytical skills and ability to multi-task to perform multiple complex tasks with a superior level of attention to detail; Can operate with little instructions on day-to-day work with general direction on assignments.

Preferred Qualifications:

  • Excellent interpersonal skills and the ability to communicate in a clear and concise manner.
  • Strong verbal and written communication skills with a desire to work in a multi-channel virtual environment (phone, email, chat) and familiarity with EDGE model preferred.
  • Exceptional critical thinking skills and the ability to exercise sound judgment.
  • Ability to analyze complex problems, with strong attention to detail and ability to provide effective solutions.
  • Ability to resolve client service issues while providing world class service accurately and quickly to internal and external clients.
  • Adaptable to working in a high volume, fast paced environment.
  • Passion for working in a team environment - contributing toward departmental and team goals and objectives. Peer influence skills a must as senior administrators will be required to help drive and support change and will also be accountable for creating Schwab culture in a remote environment.
  • Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.
  • Strong working knowledge of Schwab internal systems, tools, and resources.
  • Series 7 and 63 licenses preferred, but not required. 
  • Bachelor’s degree or equivalent work experience.

 

You demonstrate these behaviors:

  • Analytical Thinking: Demonstrate the ability to troubleshoot problems by using a logical, systematic, sequential approach. Identifies many possible causes for a problem and carefully weighs the priority of things to be done.
  • Initiative: Identifying what needs to be done and doing it before being asked to or required by the situation.
  • Results Orientation: Focusing on the desired end result of one's own or one's units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
  • Flexibility: Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things

 

In addition to the salary range, this role is eligible for bonus or incentive opportunities.


What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

  • Specialist, Client Reporting

    2 weeks ago

    Omaha, United States Charles Schwab Full time

    Position Type: RegularYour opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Client Reporting and Security Service (CRSS) is art of our Client Service & Support’s (CS&S) Operational...

  • Specialist, Client Reporting

    1 month ago

    Omaha, United States Charles Schwab Full time

    Position Type: Regular Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. Client Reporting and Security Service (CRSS) is art of our Client Service & Support's (CS&S) Operational Support...

  • Specialist, Client Reporting

    1 month ago

    OMAHA, United States Charles Schwab Full time

    Position Type: RegularYour opportunityAt Schwab, you’re empowered to make an impact on your career.  Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Client Reporting and Security Service (CRSS) is art of our Client Service & Support’s (CS&S) Operational...

  • Client Reporting

    7 hours ago

    Omaha, United States Charles Schwab Full time

    Position Type: Regular Your opportunity Client Reporting and Security Service (CRSS) is part of our Client Service & Support’s (CS&S) Operational Support division.  CRSS is a TIER 2 escalation team that promotes client loyalty by providing high quality subject matter expertise to our clients and internal business partners.  CRSS team members are...

  • Client Reporting

    9 hours ago

    OMAHA, United States Charles Schwab Full time

    Position Type: RegularYour opportunityClient Reporting and Security Service (CRSS) is part of our Client Service & Support’s (CS&S) Operational Support division.  CRSS is a TIER 2 escalation team that promotes client loyalty by providing high quality subject matter expertise to our clients and internal business partners.  CRSS team members are provided...

  • Travel Nurse RN Oncology Specialist

    5 days ago

    Omaha, Nebraska, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN Oncology SpecialistWe are seeking a skilled Travel Nurse RN Oncology Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN Oncology Specialist, you will be responsible for providing high-quality patient care in an oncology setting.Job Summary:Provide direct patient care to oncology patients in a hospital...

  • Travel Nurse RN ICU Specialist

    2 days ago

    Omaha, Nebraska, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN ICU SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN ICU Specialist to join their team. As a Travel Nurse RN ICU Specialist, you will be responsible for providing high-quality patient care in an intensive care unit setting.Job Summary:We are seeking a dedicated and compassionate Travel Nurse RN ICU Specialist...

  • Travel Nurse RN Oncology Specialist

    5 days ago

    Omaha, Nebraska, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Travel Nurse RN Oncology Specialist to join their team. As a Travel Nurse RN Oncology Specialist, you will be responsible for providing high-quality patient care in an oncology setting.Key ResponsibilitiesDeliver exceptional patient care and support to patients with various types of cancer.Collaborate...

  • Travel Nurse RN Oncology Med Surg Specialist

    5 days ago

    Omaha, Nebraska, United States HealthEcareers - Client Full time

    Job DetailsJob Title: Travel Nurse RN Oncology Med Surg SpecialistJob Type: Travel NursingSpecialty: OncologyDiscipline: Registered Nurse (RN)Shift: 12 hours, nightsHours per Week: 36 hoursDuration: 13 weeksEmployment Type: TravelAbout the JobHealthEcareers - Client is seeking a skilled Travel Nurse RN Oncology Med Surg Specialist to join their team. As a...

  • MedSurg/6E Nurse Specialist

    7 days ago

    Omaha, Nebraska, United States HealthEcareers - Client Full time

    Job SummaryWe are seeking a skilled and experienced Travel Nurse RN to join our team at HealthEcareers - Client. As a MedSurg/6E Nurse Specialist, you will be responsible for providing high-quality patient care in a fast-paced hospital setting.ResponsibilitiesProvide direct patient care to MedSurg patients, including assessment, planning, implementation, and...

  • Travel Nurse RN Oncology Specialist

    16 hours ago

    Omaha, Nebraska, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Travel Nurse RN Oncology Specialist to join their team. As a travel nurse, you will have the opportunity to work in a variety of settings and gain valuable experience in oncology care.Key ResponsibilitiesProvide high-quality patient care in an oncology settingCollaborate with healthcare teams to develop...

  • Travel Nurse RN Oncology Specialist

    21 hours ago

    Omaha, Nebraska, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Travel Nurse RN Oncology Specialist to join their team. As a travel nurse, you will have the opportunity to work in a variety of settings and gain valuable experience in oncology care.Key ResponsibilitiesProvide high-quality patient care in an oncology settingCollaborate with healthcare teams to develop...

  • Travel Nurse RN

    5 days ago

    Omaha, Nebraska, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Oncology SpecialistWe are seeking a skilled Travel Nurse RN - Oncology Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN - Oncology Specialist, you will be responsible for providing high-quality patient care in an oncology setting.About the Job**Job Type:** Travel Nursing**Specialty:**...

  • Travel Nurse RN ICU Specialist

    5 days ago

    Omaha, Nebraska, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN ICU SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN ICU Specialist to join their team. As a Travel Nurse RN ICU Specialist, you will be responsible for providing high-quality patient care in an intensive care unit setting.Job Summary:Specialty: ICU - Intensive Care UnitDiscipline: RN - Registered...

  • Travel Nurse ICU Specialist

    14 hours ago

    Omaha, Nebraska, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse ICU SpecialistLanceSoft is seeking a skilled Travel Nurse ICU Specialist to join our team at HealthEcareers - Client. As a Travel Nurse ICU Specialist, you will be responsible for providing high-quality patient care in a fast-paced ICU environment.Job SummaryWe are looking for a dedicated and compassionate Travel Nurse ICU Specialist...

  • Travel Nurse RN Specialist

    5 days ago

    Omaha, Nebraska, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN SpecialistWe are seeking a skilled Travel Nurse RN Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN Specialist, you will be responsible for providing high-quality patient care in a fast-paced Operating Room environment.Job Summary:The Travel Nurse RN Specialist will work closely with our healthcare team...

  • Reports Specialist I_Omaha, Nebraska

    1 month ago

    Omaha, United States Farmers National Company Full time

    Farmers National Company is an Employee owned company headquartered in Omaha, NE. We are the Nation’s leading landowner services company and have been in business for over 90 years. We pride ourselves in meeting, and exceeding goals and objectives of our clients, customers, and stakeholders! We offer a wide range of benefits including Medical, Dental,...

  • Travel Nurse RN Oncology Med Surg Specialist

    5 days ago

    Omaha, Nebraska, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Travel Nurse RN Oncology Med Surg Specialist to join their team. As a key member of the healthcare team, the successful candidate will provide high-quality patient care and support in a dynamic and fast-paced environment.Key ResponsibilitiesProvide direct patient care to oncology patients in a med surg...

  • Client Reporting

    1 week ago

    Indianapolis, IN, United States Charles Schwab Full time

    Your opportunityClient Reporting and Security Service (CRSS) is part of our Client Service & Support’s (CS&S) Operational Support division.  CRSS is a TIER 2 escalation team that promotes client loyalty by providing high quality subject matter expertise to our clients and internal business partners.  CRSS team members are provided ongoing and hands-on...

  • Client Reporting

    1 day ago

    Indianapolis, IN, United States Charles Schwab Full time

    Position Type: RegularYour opportunityClient Reporting and Security Service (CRSS) is part of our Client Service & Support’s (CS&S) Operational Support division.  CRSS is a TIER 2 escalation team that promotes client loyalty by providing high quality subject matter expertise to our clients and internal business partners.  CRSS team members are provided...